Legal Information
Last updated: May 2023
This page is provided for your convenience as an overview of the terms and conditions that govern use of Microsoft Power Platform and Microsoft Dynamics 365 (collectively known as Business Applications). Ancillary services, software, and content may be governed by additional or different terms not listed below.
Service Agreement & Microsoft Products and Services Data Protection Addendum
Your use of the Power Platform and Dynamics 365 online services is governed by the terms and conditions of the agreement(s) under which you obtained the services.
- For customers who purchase or renew a subscription (including free trials) online from Microsoft, your use is governed by the Microsoft Online Subscription Agreement, which incorporates the Product Terms and the Microsoft Products and Services Data Protection Addendum ("DPA"). Both of these documents are located on the Licensing Terms page .
- For customers who purchase a subscription through a volume licensing agreement, such as an Enterprise Agreement, your use is governed by the volume licensing agreement under which you purchased the services, which incorporates the Product Terms and the DPA. You can obtain a copy of your volume licensing agreement by contacting your Microsoft account representative or volume licensing.
- Trust Center
- Service Level Agreements
- Government Clouds
- Sovereign Clouds
- Previews
- Trials
- Offer Details
Trust Center
The Microsoft Trust Center provides detailed information on security, privacy, and compliance topics for customers of Power Platform, Dynamics 365 and other Microsoft Online Services. The Service Trust Portal (STP) is a companion feature to the Trust Center that provides access to audit reports, GDPR documentation, compliance guides and related documents that provide more detailed information on how Microsoft helps protect your data. You can also explore product availability by geography and learn more about where customer data is stored here.
Service Level Agreements
The Service Level Agreements describe commitments around uptime and connectivity for Dynamics 365 and Power Platform.
Government Clouds
The Dynamics 365 US Government Service Description provides information about Dynamics 365 Government Community Cloud services.
Sovereign Clouds
- Microsoft Dynamics 365 operated by 21Vianet Terms. These terms and conditions govern your use of Microsoft Dynamics 365 operated by 21Vianet in China.
- Microsoft Power Platform operated by 21Vianet Terms. These terms and conditions govern your use of Microsoft Dynamics 365 operated by 21Vianet in China.
- Germany: Learn more about migration.
Previews
Dynamics and Power Platform Customer Programs Agreement
- The Dynamics and Power Platform Customer Programs Agreement applies to your use of Dynamics and Power Platform beta, technical preview, or other pre-release features, online services, or software offered by Microsoft for optional evaluation, unless other terms are specified for a preview.
- The Preview Supplemental Terms may include additional legal terms that apply to your use of a Dynamics 365 preview.
- The Preview Supplemental Terms may include additional legal terms that apply to your use of a Power Platform preview.
- These terms and conditions apply to your use of Microsoft Dynamics 365 and Power Platform Communication Services Previews.
- These Terms of Service apply to your use of the Dynamics 365 Supply Chain Insights Preview.
- These Terms of Service apply to your use of public preview of the Engagement Insights capability of Dynamics 365 Customer Insights.
- These Terms of Service apply to your use of the Microsoft Cloud for Sustainability Preview.
Trials
The supplemental terms below apply to your use of the applicable Trial Service.
- Microsoft Dynamics 365 Trials: These Supplemental Terms govern your use unless other terms are specified for a Trial.
- Microsoft Dynamics Customer Voice Trial: These Supplemental Terms govern your use of the Dynamics Customer Voice trial offer.
Offer Details
- Pricing and other terms and conditions for the Dynamics 365 offer you choose are detailed in the offer details for your subscription.
- Pricing and other terms and conditions for the Power BI offer you choose are detailed in the offer details for your subscription.
- Pricing and other terms and conditions for the Power Apps offer you choose are detailed in the offer details for your subscription.
- Pricing and other terms and conditions for the Power Automate offer you choose are detailed in the offer details for your subscription.
- Pricing and other terms and conditions for the Power Virtual Agents offer you choose are detailed in the offer details for your subscription.
Privacy Statement
The Microsoft Privacy Statement describes the privacy policy and practices that govern your use of Microsoft’s software and services, unless otherwise provided. The Product Terms or Preview Supplemental Terms may specify a different privacy statement for some services.
Ancillary Services, Software, and Other Documents
- Dynamics Lifecycle Services (LCS)
- Add-in/Add-on Terms and Conditions
- Website Terms of Use
Dynamics Lifecycle Services (LCS)
LCS is an administration portal that provides an environment and various services that help you collaborate and manage the application lifecycle of certain Dynamics 365 services, specifically your implementations of Microsoft Dynamics 365 Finance and Dynamics 365 Supply Chain Management. Your use of LCS is governed by the Combined Terms for Channel Partners, Customers, and Prospects. See the Third Party Notice for this service.
Add-in/Add-on Terms and Conditions
These supplemental terms apply to your use of Copilot and other generative AI features within Dynamics 365, Power Platform, and Viva Sales that are powered by the Azure OpenAI Service.
Website Terms of Use
The Microsoft Terms of Use apply to your use of the LCS and Dynamics 365 website. If you have a Dynamics 365 subscription, your purchase and use of the Dynamics 365 service is governed by the terms and conditions of the agreement(s) under which you purchased the service.
- Power Platform Mobile Apps
- Dynamics 365 Mobile Apps
- Power Platform Desktop Apps
- Dynamics
- Dynamics 365
- Dynamics 365 Business Central
Power Platform Mobile Apps
Microsoft Power Apps Mobile App (Android and Windows)
- Software License Terms
- Third Party Notice
Microsoft Power Apps Mobile App (iOS)
- Software License Terms
- Third Party Notice
Microsoft Power Automate Mobile App (Android)
- See Software License Terms
- See notices file in the installation directory
Microsoft Power Automate Mobile App (iOS)
- See Software License Terms
- See notices file in the installation directory
Microsoft Power BI Mobile App (Android)
- See Software License Terms
- See Third Party Notice
Microsoft Power BI Mobile App (iOS)
- See Software License Terms
- See Third Party Notice
Microsoft Power BI App (Windows)
- See Software License Terms
- See Third Party Notice
Dynamics 365 Mobile Apps
Microsoft Dynamics 365 Sales, Customer Service, Project Service Automation Mobile Apps (Windows)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Sales, Customer Service, Project Service Automation Mobile Apps (Android)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Sales, Customer Service, Project Service Automation Mobile Apps (iOS)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Field Service for Windows
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Field Service for Android
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Field Service for iOS
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Remote Assist (iOS)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Remote Assist (Android)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Commerce Store Commerce Mobile App (iOS)
- See Software License Terms
- See Third Party Notices
Microsoft Dynamics 365 Commerce Store Commerce Mobile App (Android)
- See Software License Terms
- See Third Party Notices
Microsoft Dynamics 365 Project Timesheet (Android)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Project Timesheet (iOS)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Business Central Mobile App (iOS)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Business Central Mobile App (Android)
- See Software License Terms
- See Third Party Notice
Power Platform Desktop Apps
Microsoft Power BI Desktop
- See Software License Terms
- See Third Party Notice
Microsoft Power Automate Desktop
- See Software License Terms
- See notices file in the installation directory
Dynamics
Microsoft Dynamics App for Office
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics AX 2009
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics AX 2012
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics AX Trace Parser
- See Software License Terms
- See notices file in the installation directory
Microsoft Dynamics Rapid Data Collector
- See Software License Terms
- See notices file in the installation directory
Dynamics 365
Microsoft Dynamics 365 SDK
- See Software License Terms
- See notices file in the installation directory
Microsoft Dynamics 365 Commerce Software Development Kit (Public Preview)
- See Software License Terms
- See notices file in the installation directory
Microsoft Dynamics 365 Commerce Store Starter Kit (Public Preview)
- Software License Terms
- Notice: The Store Starter Kit may include third party images and videos that are for personal use only and may not be copied except as provided by Microsoft within the demo websites. You may install and use an unlimited number of copies of the demo websites., You may not publish, rent, lease, lend, or redistribute any images or videos without authorization from the rights holder, except and only to the extent that the applicable copyright law expressly permits doing so.
Microsoft Dynamics 365 Commerce Store Commerce App
- See Software License Terms
- See Third Party Notices
Microsoft Dynamics 365 for Finance and Operations, Asset Maintenance (Preview)
- See Software License Terms
- See notices file in the installation directory
Microsoft Dynamics 365 for Operations On-Premises, Enterprise Edition
- See Software License Terms
- See Third Party Notice
Virtual Hard Disk Image of Microsoft Dynamics AX
- See Software License Terms
- See notices file in the installation directory
Virtual Hard Disk Image of Microsoft Dynamics 365 for Finance and Operations Enterprise Edition (Fall 2017 Technical Preview)
- See Software License Terms
- See notices file in the installation directory
Virtual Hard Disk Image of Microsoft Dynamics 365 for Operations
- See Software License Terms
- See notices file in the installation directory
Virtual Hard Disk Image of Microsoft Dynamics 365 for Retail
- See Software License Terms
- See notices file in the installation directory
Virtual Machine Environment Deployed in Microsoft Azure for Microsoft Dynamics AX
- See Software License Terms
- See notices file in the installation directory
Virtual Machine Environment Deployed in Microsoft Azure for Microsoft
- See Software License Terms
- See notices file in the installation directory
Virtual Machine Environment Deployed in Microsoft Azure for Microsoft Dynamics 365 for Operations
- See Software License Terms
- See notices file in the installation directory
Virtual Machine Environment Deployed in Microsoft Azure for Microsoft Dynamics 365 for Operations Technical Preview 1
- See Software License Terms
- See notices file in the installation directory
Virtual Machine Environment Deployed in Microsoft Azure for Microsoft Dynamics 365 for Retail
- See Software License Terms
- See notices file in the installation directory
Microsoft Dynamics 365 Sales and Customer Service On-premises
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Guides Hololens & PC Apps
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Remote Assist on HoloLens
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Remote Assist on HoloLens (Trial)
- See Software License Terms
- See Third Party Notice
Dynamics 365 Business Central
These terms and conditions apply to your use of Microsoft Dynamics 365 Business Central Online (SaaS).
- Envestnet Yodlee Bank Feeds Terms and Conditions
- AL Language Extension for Microsoft Dynamics 365 Business Central Terms and Conditions
- AL Language Extension for Microsoft Dynamics 365 Business Central Third Party Notice
These terms and conditions apply to your use of Microsoft Dynamics 365 Business Central (on-prem).
- See Software License Terms
- See Third Party Notice
- Get Address IO Add-on Terms
- Envestnet Yodlee Bank Feeds Terms and Conditions
- AL Language Extension for Microsoft Dynamics 365 Business Central Terms and Conditions
- AL Language Extension for Microsoft Dynamics 365 Business Central Third Party Notice
Microsoft Dynamics 365 Business Central Mobile App (iOS)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Business Central Mobile App (Android)
- See Software License Terms
- See Third Party Notice
Microsoft Dynamics 365 Business Central Universal App (legacy UWP app)
Please observe that this is only for version 14.x on-premises.
- See Software License Terms
- See Third Party Notice