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Dynamics 365 Customer Service-Funktionen

Entdecken Sie die End-to-End-Lösung, die konsistenten und vernetzten Support auf allen Kanälen ermöglicht.

Funktionen

The Inspira logo
"We use Dynamics 365 for Customer Service as the backbone for enhancing the patient experience and to provide frictionless access to Inspira clinical resources."

Tom Pacek
Chief Information Officer, Inspira Health Network

Der neue Voice-Kanal

Quickly identify factors that affect customer satisfaction by getting immediate access to insights—from customer interactions to AI-driven topic clustering—delivered by Azure Communication Services.

Resolve customer issues fast using self-service solutions like conversational virtual agents, as well as agent productivity tools like call transcription and sentiment analysis.

Create personalized customer experiences resulting in more successful outcomes through consistent, connected support, both on voice and digital messaging channels.

Machen Sie den nächsten Schritt.