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Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.

Announcing the first-party voice channel for Customer Service

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Effortless support starts here

Service personalisieren

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.

Ihren Teams die Arbeit erleichtern

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimize with AI

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.


Dynamics 365 Customer Service Professional

Zentrale Kundenservicefunktionen
CHF 49.20

Pro Benutzer/Monat

Dynamics 365 Customer Service Enterprise

Erweiterte Kundenservicefunktionen
CHF 93.50

Pro Benutzer/Monat

E-Messaging-Add-in für Dynamics 365 Customer Service

Umfassende Omnichannel-Interaktion über E-Messaging-Kanäle
CHF 73.80

Pro Benutzer/Monat

Erfordert Enterprise-Lizenz

Chat-Add-in für Dynamics 365 Customer Service

Omnichannel-Interaktion per Live-Chat zwischen Kunden und Agenten
CHF 59

Pro Benutzer/Monat

Erfordert Enterprise-Lizenz

New licensing discount

Get licensing discounts of 100 percent in your first four months for Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*

*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.

Unsere Kunden und ihre erfolgreiche Transformation mit Dynamics 365 Customer Service

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Gartner Magic Quadrant für das CRM Customer Engagement Center

Gartner nennt Microsoft erneut als führenden Anbieter im 2020 Magic Quadrant für CRM Customer Engagement Center.

CRM Watchlist 2020

Microsoft is the highest scorer in the Winners with Distinction category.

How Customer Service and Mixed Reality Pave a Road to the Future of Work

Learn how mixed-reality solutions help employees work effectively from anywhere and provide better customer service.

Deliver end-to-end service with Dynamics 365 integrated solutions

Dynamics 365 Remote Assist

Empower service teams to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.

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