Dynamics 365-Support
Access Dynamics 365 standard support and browse additional support options and pricing.
Standard
Best for businesses operating a simple environment or using a full-service partner
- Get support for finance and operations apps
- Get support for customer engagement apps
Professional Direct
per user/month
Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services
Unified Enterprise
Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies
|
Standard
|
Professional Direct
|
Unified Enterprise
|
|
|---|---|---|---|
| Best for businesses operating a simple environment or using a full-service partner | Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services | Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies | |
| Microsoft product coverage | Dynamics 365 | Dynamics 365 | All Microsoft products |
| Community forums |
Enthalten |
Enthalten |
Enthalten |
| Service dashboard |
Enthalten |
Enthalten |
Enthalten |
| Web and phone incident submission |
Enthalten |
Enthalten |
Enthalten |
| Access to self-help portals | Dynamics 365 admin center | Dynamics 365 admin center | Services Hub |
| As-needed break/fix incidents |
Enthalten |
Enthalten |
Enthalten |
| Support | Always available for Severity A cases | Always available for Severity A cases | Always available for Severity 1 and A cases |
| Fastest response time (for critical incidents) | <1 hour | <1 hour with priority routing | <1 hour with priority routing |
| As-needed online training |
Enthalten |
Enthalten |
Enthalten |
| Service delivery management |
Nicht enthalten |
Pooled | Assigned |
| Priority handling |
Nicht enthalten |
Enthalten |
Enthalten |
| Escalation management |
Nicht enthalten |
Enthalten |
Enthalten |
| Technical webinars |
Nicht enthalten |
Enthalten |
Enthalten |
| Advisory services |
Nicht enthalten |
Enthalten |
Enthalten |
| Monthly service reviews |
Nicht enthalten |
Enthalten |
On-demand1 |
| Proactive services |
Nicht enthalten |
Nicht enthalten |
Enthalten |
| On-demand workshops |
Nicht enthalten |
Nicht enthalten |
Enthalten |
| Remote diagnostics and reporting |
Nicht enthalten |
Nicht enthalten |
Enthalten |
| Onsite services |
Nicht enthalten |
Nicht enthalten |
Enthalten |
| Enhanced solutions |
Nicht enthalten |
Nicht enthalten |
Enthalten |
| Cost | Included with any Dynamics 365 purchase |
$9/user/month (minimum 20 users) |
Starts at $50,000/year2 |
1On-demand assessments with as-needed setup and configuration services
2Pricing is calculated by applying a rate to your historical annual IT spend by Microsoft product class. Visit Unified Enterprise support pricing for more information.
Partner-Support
Find a partner with the right skills, services, or industry background to help your organization identify and implement Dynamics 365 solutions.
FAQs
- Professional Direct Support
Directly from Microsoft online or contact your Microsoft representative to add it to your Microsoft Enterprise Agreement. - Unified Support
Contact your Microsoft representative for purchasing information.
- Submit a new support request based on your product or service and customer support plan.
- Standard
- Get support for finance and operations apps.
- Get support for customer engagement apps.
- Professional Direct
Visit the Microsoft Power Platform admin center (preferred) or call Microsoft. - Unified Enterprise
Visit Microsoft Services Hub. - If you’re using previous versions of Dynamics 365 apps, submit support requests through Microsoft Support for business.
- Technical support
All plans include technical support. When you have a technical issue with your application, open a support request with Microsoft. - Advisory support
Only the paid support plans include advisory services. When you need to get a recommendation, general advice, best practices, or guidance on how to use the products, submit an advisory ticket.
- Compare the different support plans and choose one that makes sense for your changing business.
- No, a Microsoft paid support plan is an additional resource that can be used by both you and your partner.