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Dynamics 365-Support

Access Dynamics 365 standard support and browse additional support options and pricing.

Eine Person, die auf ein Gerät sieht.
Eine Person, die auf ein Gerät sieht.

Standard

 

Included with any Dynamics 365 purchase

Best for businesses operating a simple environment or using a full-service partner

Professional Direct

 

CHF 8.90

per user/month

Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services

Unified Enterprise

 

Custom—contact your sales representative for pricing

Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies

  • Standard
  • Professional Direct
  • Unified Enterprise
Standard
Professional Direct
Unified Enterprise
Best for businesses operating a simple environment or using a full-service partner Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies
Microsoft product coverage Dynamics 365 Dynamics 365 All Microsoft products
Community forums

Enthalten

Enthalten

Enthalten

Service dashboard

Enthalten

Enthalten

Enthalten

Web and phone incident submission

Enthalten

Enthalten

Enthalten

Access to self-help portals Dynamics 365 admin center Dynamics 365 admin center Services Hub
As-needed break/fix incidents

Enthalten

Enthalten

Enthalten

Support Always available for Severity A cases Always available for Severity A cases Always available for Severity 1 and A cases
Fastest response time (for critical incidents) <1 hour <1 hour with priority routing <1 hour with priority routing
As-needed online training

Enthalten

Enthalten

Enthalten

Service delivery management

Nicht enthalten

Pooled Assigned
Priority handling

Nicht enthalten

Enthalten

Enthalten

Escalation management

Nicht enthalten

Enthalten

Enthalten

Technical webinars

Nicht enthalten

Enthalten

Enthalten

Advisory services

Nicht enthalten

Enthalten

Enthalten

Monthly service reviews

Nicht enthalten

Enthalten

On-demand1
Proactive services

Nicht enthalten

Nicht enthalten

Enthalten

On-demand workshops

Nicht enthalten

Nicht enthalten

Enthalten

Remote diagnostics and reporting

Nicht enthalten

Nicht enthalten

Enthalten

Onsite services

Nicht enthalten

Nicht enthalten

Enthalten

Enhanced solutions

Nicht enthalten

Nicht enthalten

Enthalten

Cost Included with any Dynamics 365 purchase $9/user/month
(minimum 20 users)
Starts at $50,000/year2

1On-demand assessments with as-needed setup and configuration services

2Pricing is calculated by applying a rate to your historical annual IT spend by Microsoft product class. Visit Unified Enterprise support pricing for more information.

Partner-Support

Find a partner with the right skills, services, or industry background to help your organization identify and implement Dynamics 365 solutions.

FAQs

  • Professional Direct Support
    Directly from Microsoft online or contact your Microsoft representative to add it to your Microsoft Enterprise Agreement.
  • Unified Support
    Contact your Microsoft representative for purchasing information.
  • Technical support
    All plans include technical support. When you have a technical issue with your application, open a support request with Microsoft.
  • Advisory support
    Only the paid support plans include advisory services. When you need to get a recommendation, general advice, best practices, or guidance on how to use the products, submit an advisory ticket.
  • No, a Microsoft paid support plan is an additional resource that can be used by both you and your partner.