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Stay agile. Do more with less.
Microsoft Dynamics 365

Stay agile. Do more with less.

Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organisation—enabling every team to quickly adapt and innovate.

Learn how

New survey on business trends: Find out why employees are calling on their organisations to personalise their productivity solutions, embrace AI, and integrate automation.

Read the blog

Learn about the hundreds of capabilities launching across Microsoft Dynamics 365 and Microsoft Power Platform, plus Microsoft Viva Sales is now available.

Read the blog

Solutions that fit you. Not the other way around.

Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.

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Drive more revenue by connecting sales and marketing

  • Get increased visibility into customer needs.
  • Lead customers down the pipeline faster and close more deals.
  • Streamline processes and coach sellers.
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Reimagine the way you deliver customer service

  • Personalise service experiences.
  • Elevate employee effectiveness.
  • Optimise service operations.
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Build finance and business operation agility

  • Adapt faster to avoid disruptions.
  • Work smarter by driving efficiencies.
  • Drive better performance with automation.
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Delight shoppers every time, everywhere

  • Make shopping experiences seamless.
  • Differentiate and automate with AI.
  • Be more agile to adapt quickly.
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Adapt and thrive with a digital supply chain

  • Maximise asset performance.
  • Transform manufacturing operations.
  • Meet growing digital commerce needs.

Proven to help businesses do more with less

Total Economic Impact™

Explore the advantages of Dynamics 365 by reading commissioned studies conducted by Forrester Consulting.

Up to 55 percent1

Increase in finance personnel productivity using Dynamics 365 Finance

215 percent ROI2

Over three years using Dynamics 365 Sales

73 percent reduction3

In average agent handling time using Dynamics 365 Customer Service

$1.5M savings4

By reducing unplanned machine downtime using Dynamics 365 Supply Chain Management

$44K savings5

In third party reporting spend using Dynamics 365 Business Central

Industry recognition

See why Microsoft has been recognised for vision and execution.

Leader in CRM suites

Find out why Forrester named Microsoft a Leader in The Forrester Wave™: CRM Suites, Q3 2022.

Leader in enterprise ERP technology

Discover why Nucleus Research recognised Microsoft as a Leader in their Enterprise ERP Technology Value Matrix 2022.

Sales force automation platforms

Find out why Gartner® named Microsoft a Leader in its 2022 Magic Quadrant™ for Sales Force Automation Platforms.7

Leader in core CRM solutions

Discover why Dynamics 365 is a Leader in The Forrester Wave: Core CRM Solutions, Q3 2022.

A Leader in Cloud ERP

Learn why Microsoft is a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.6

Worldwide SaaS and ERP applications

Find out why IDC MarketScape named Microsoft a Leader in Worldwide SaaS and Cloud-Enabled Operation ERP Applications.

See how organisations are using Dynamics 365 to make immediate impact

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Milking better outcomes

Tillamook County Creamery Association improved warehouse pallet throughput by over 50 percent while also automating key manual processes using Dynamics 365.

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Repairing products four times faster

SHI Cryogenics reduced product repair turnaround times from two months to two weeks, while also growing sales and service profits using Dynamics 365.

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Modernising to save $6M

MVP Healthcare transitioned to Dynamics 365 and expects $6 million in savings by implementing AI-driven process improvements, sunsetting legacy domains, and improving IT efficiency.

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Streamlining business operations

Columbia Sportswear moved to Microsoft Azure and Dynamics 365 to digitally transform its business and streamline operations, from IT datacentres to warehouse stock and point-of-sale checkout.

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Improving customer service

Toyota adopted Dynamics 365 Remote Assist and Guides to help technicians become more efficient and accurate with increasingly complicated services and repairs.

Trusted by global businesses big and small

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Get started with Dynamics 365

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1 Data point from the July 2022 Total Economic Impact™ commissioned study conducted by Forrester Consulting, calculated over three years.

2 Data point from the March 2022 Total Economic Impact™ commissioned study conducted by Forrester Consulting, calculated over three years.

3 Data point from the August 2020 Total Economic Impact™ commissioned study conducted by Forrester Consulting, calculated over three years.

4 Data point from the August 2021 Total Economic Impact™ commissioned study conducted by Forrester Consulting, calculated over three years.

5 Data point from the September 2020 Total Economic Impact™ commissioned study conducted by Forrester Consulting, calculated over three years.

6Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, 26 September 2022, Greg Leiter, Dixie John, Robert Anderson, and Tim Faith.

7Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, Ilona Hansen, Steve Rietberg, Varun Agarwal, 20 September 2022

Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.