Skip to main content

Dynamics 365 contact sales widget

Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favourite format.

Person working on a laptop in workplace
Person working on a laptop in workplace

Analyst research

Gartner Logo

Microsoft is named a Leader in the September 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms1

KuppingerCole logo

Read the report from KuppingerCole Analysts: Leadership Compass, Customer Data Platforms, August 2022


Screenshot of creating journey with copilot in customer insights

Uncover new insights to deliver personalised customer experiences.

An induvidual looking at car dashboard screen

See how Lynk & Co customised experiences with Customer Insights.

Image of a roller coaster

See how Tivoli Gardens delights guests using Customer Insights.

Workers looking at solar cells

Learn how AEP Energy powers personalisation with Customer Insights.

Customer stories

Northrup & Johnson

Northrop & Johnson continues to surpass their clients’ expectations.

Read the story
Lynk & Co

Lynk & Co delivers multichannel engagement with high-level personalisation.

Read the story
Campari Group

Campari personalises customer experiences and builds brand awareness.

Read the story

ANS finds the sweet spot for transforming customer experience in higher education.

Read the story

Leatherman gets closer to its customers and grows their business.

Read the story
Leonard Cheshire

Leonard Cheshire unites support for people with disabilities.

Read the story
Valencia CF

Valencia CF creates hyper-personalised, delightful fan experiences.

Read the story

Business Finland boosts innovation with intelligent data insights.

Read the story

Trainings and certifications

Discover the Customer Insights Learning Paths

Become a Customer Insights - Journeys Functional Consultant

Get the Customer Insights - Data Certification

Explore the Customer Insights courses
Person working on a laptop

Get started with Dynamics 365 Customer Insights

Person working on a laptop

1 Gartner Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Jeff Goldberg, Jeffrey L. Cohen, Matt Wakeman, Alan Antin, 20 September 2023.

Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.