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Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favourite format.

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Analyst research

Gartner Logo

Microsoft is named a Leader in the September 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms1

KuppingerCole logo

Read the report from KuppingerCole Analysts: Leadership Compass, Customer Data Platforms, August 2022

E-books and white papers

Delivering Personalised Experiences in Times of Change

Read the e-book

Customer Centricity: A Key Priority Across All Lines of Business

Read the e-book

Buyer’s Guide for CDP: Selecting the Right Customer Data Platform

Read the e-book

The Customer Data Platform Advantage: How CDP Compares to CRM and DMP

Read the e-book

Four Ways Data Helps B2B Personalise at Scale

Read the e-book

Delight Your Customer in Just Three Steps

Read the e-book

How CDP Supports a Seamless Privacy Compliance Posture

Read the white paper

Turn Event Attendees Into Loyal Customers

Read the e-book


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Get an overview of how Customer Insights powers personalised experiences.

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See a product demo of Customer Insights.

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Go beyond marketing to exceptional experiences.

Two employees in retail

Deliver 5-star shopping experiences.

Working professional

Deliver stellar customer service.

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Learn how financial services organisations deliver rewarding experiences.

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See how Tivoli Gardens delights guests using Customer Insights.

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Learn how AEP Energy powers personalisation with Customer Insights.

Case studies

Northrup & Johnson

Northrup & Johnson continues to surpass their clients’ expectations.

Read the story
Biologische Heilmittel Heel

Biologische Heilmittel Heel makes data-driven decisions to adapt quickly.

Read the story
Cornwall Council

Cornwall Council transforms their data strategy.

Read the story

ANS reduces complexity in digital transformations to transform the customer experience in higher education.

Read the story

Leatherman gets closer to its customers and grows their business.

Read the story
Leonard Cheshire

Leonard Cheshire unites support for people with disabilities.

Read the story
Valencia CF

Valencia CF creates hyper-personalised, delightful fan experiences.

Read the story

Business Finland boosts innovation with intelligent data insights.

Read the story

Webinars and podcasts

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Unlock Your Data to Predict and Personalise Customer Engagement

Watch the webinar
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Redefining Marketing: A Fireside Chat with Microsoft and TTEC

Watch the webinar
Build a Future proof Marketing solution

Build a Future-Proof Marketing Solution

Watch the webinar
The Do’s and Don’ts of Implementing CDPs

The Do’s and Don’ts of Implementing CDPs

Watch the webinar
CDP Institute Image

CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences

Watch the webinar
Future of customer data platforms

Futurum: The Future of Customer Data Platforms

Listen to the podcast


Learn the fundamentals of Customer Insights

Create a unified customer profile in Customer Insights

Manage external connections with Customer Insights

Explore more courses
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Get started with Dynamics 365 Customer Insights

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1 Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Julian Poulter, Jeffrey L. Cohen, Matt Wakeman, and Jeff Goldberg, 19 September 2022.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.