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Customer recognition

A 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management

Microsoft has been named one of the 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management. Gartner Peer Insights Customers’ Choice recognises the vendors who received both the highest number of reviews and the highest overall user ratings from verified end-user professionals. Criteria include an overall rating (out of 5.0) equal to or higher than the mean rating for the market and more than 50 approved reviews over the last 12 months. Microsoft received an overall Peer Insights rating of 4.4 for CRM Lead Management.

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The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.


Gartner Magic Quadrant for Sales Force Automation

Once again, Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for Sales Force Automation, based on its completeness of vision and ability to execute in the sales force automation market. Gartner notes, “Vendors improved AI for data capture, predictive analytics and relationship intelligence in the past year.”