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Dynamics 365 Customer Service capabilities

Discover the end-to-end solution that delivers consistent, connected support across all channels.

Capabilities

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"We made an all-in investment in technology. Our initiative has subsequently expanded tenfold. It wasn’t until we moved to Dynamics 365 that we were actually able to grow."

Ben Sand
CEO, The Contingent

Introducing the new voice channel

With integration enabled by Azure Communication Services, get immediate access to insights—from customer interactions to AI-driven topic clustering—to quickly identify factors that affect customer satisfaction.

Resolve customer issues fast using self-service solutions like conversational virtual agents and agent productivity tools like call transcription and sentiment analysis.

Whether the conversation takes place on a voice or digital messaging channel, support remains consistent and connected—resulting in personalised customer experiences and more successful outcomes.

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