Earn customers for life
Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.
Announcing the first-party voice channel for Customer Service
Effortless support starts here
Personalise service
Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalize every interaction.
Empower teams
Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.
Optimize with AI
Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions, and quickly identify areas to automate.
Pricing
Dynamics 365 Customer Service Professional
Per user/month
Prices shown here and on following pages do not include VAT.
Dynamics 365 Customer Service Enterprise
Per user/month
Prices shown here and on following pages do not include VAT.
Digital Messaging Add-in for Dynamics 365 Customer Service
Per user/month
Requires Enterprise licence
Prices shown here and on following pages do not include VAT.
Chat Add-in for Dynamics 365 Customer Service
Per user/month
Requires Enterprise licence
Prices shown here and on following pages do not include VAT.
New licensing discount
Get licensing discounts of 100 percent in your first four months for Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional when adopting from qualified legacy systems. Contact your Microsoft partner or account representative to get started today.*
*Offer available from August 1, 2020, to June 30, 2021. Limited to new qualified customers adopting Dynamics 365 Sales Professional or Dynamics 365 Customer Service Professional from qualified legacy systems. Minimum one-year term required. Additional terms and conditions apply. Contact your Microsoft partner for complete details and to confirm if you qualify for this offer.
Customers are transforming with Dynamics 365 Customer Service
Explore additional resources
Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Centre.
CRM Watchlist 2020
Microsoft is the highest scorer in the Winners with Distinction category.
How Customer Service and Mixed Reality Pave a Road to the Future of Work
Learn how mixed-reality solutions help employees work effectively from anywhere and provide better customer service.
Deliver end-to-end service with Dynamics 365 integrated solutions
Dynamics 365 Remote Assist
Empower service teams to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.
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