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Automate self-service with virtual agents and rich knowledge-base portals.
Personalise customer interactions with tailored experiences.
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Leverage AI-driven insights and analytics to improve agent and customer experiences.
Embedded IoT signaling and alerts detect and correct problems before your customers even notice that anything’s wrong.
Committed to creating seamless customer experiences, Etihad Airways deployed Customer Service, enabling a live chat service for faster response times.
Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.
All-in-one solution
Gartner once again names Microsoft a Leader in the 2021 Magic Quadrant for the CRM Customer Engagement Center.1
Easily identify the product that is best-suited to your business needs.
Limited
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Add-in
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Digital Messaging Add-in
Chat Add-in
Rich omnichannel engagement across digital messaging channels.
Live chat engagement between customers and agents.
Prebuilt solutions from Microsoft and Microsoft Partners
One solution delivers consistent, connected support across all channels.
1 Gartner, Magic Quadrant for the CRM Customer Engagement Center, 15 June 2021, Nadine LeBlanc | Jim Davies | Varun Agarwal GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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