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Dynamics 365 for Customer Service resources

Analyst reports

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Gartner once again names Microsoft a leader in the CRM Customer Engagement Center Magic Quadrant.

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Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.

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The Total Economic Impact(tm) of Microsoft Dynamics 365 for Customer Service

E-books and white papers

Creating Highly Engaged and Satisfied Clients

Creating Highly Engaged Customer Service Employees

Explore GDPR and how Dynamics 365 helps you comply with this European privacy law

2018 State of Global Customer Service Report


Watch video on Knowledge management in Microsoft Dynamics 365

Knowledge management in Microsoft Dynamics 365

Watch video on Microsoft Dynamics 365 helps you help your customers

Microsoft Dynamics 365 helps you help your customers

Watch video on Intelligent customer service with Microsoft Dynamics 365

Intelligent customer service with Microsoft Dynamics 365

Case studies

Customer service engineer on the workplace helping customer over the phone

Beyond Bank delivers an exceptional customer experience with Dynamics 365

AccuWeather forecast centre is using big data and cloud service for production

AccuWeather uses Big data and cloud services to safeguard lives and businesses.

Government services employee is helping a client

City of Brampton transforms Government services to better serve citizens.


Differentiate your brand through better customer service – Part 1

Differentiate your brand through better customer service – Part 2

Differentiate your brand through better customer service – Part 3

Try Microsoft Dynamics 365 for Customer Service

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