Dynamics 365 Customer Voice capabilities
Collect and understand omnichannel feedback at scale to reduce response time and improve customer satisfaction.
- Collect input quickly
- Easily create personalised surveys
- Gather timely feedback across preferred channels
Collect input quickly
Scale customer data collection with continuous data updates, branching, and emoticon responses to track your business’ performance and customer satisfaction.
Easily create personalised surveys
Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and report and branding customisation.
Gather timely feedback across preferred channels
Track your customer satisfaction through email, SMS, web, and mobile feedback collection.
- Understand what matters most
- Uncover valuable insights
- Tailor future interactions
Understand what matters most
Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.
Uncover valuable insights
Visualise insights in the customer profile dashboard to empower more effective responses and marketing.
Tailor future interactions
Pinpoint the areas of improvement needed to drive increased customer satisfaction.
- Transform data management
- Share insights across applications
- Build unified customer profiles
Build unified customer profiles
Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.
- Accelerate response time
- Get automatic notifications
- Close the feedback loop
Accelerate response time
Combine real-time survey responses and data from your CDP to easily identify actionable insights.
Get automatic notifications
Set triggers within your business process to automatically alert you when customer satisfaction is decreasing.
Close the feedback loop
Build better responses to customers based on built-in satisfaction metrics such as Net Promoter Score and follow-up actions.
What’s new with Dynamics 365 Customer Voice
"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 47,000 team members in the early stages of the COVID-19 pandemic."
Trever T. White Manufacturing and Engineering Systems GM, Toyota North America
"By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share programme information in near-real time with our funders."
Dr. Fatima Adamu National Programme Manager, Women for Health, DAI
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