Dynamics 365 Customer Voice capabilities
Empower your organisation to quickly collect and understand omnichannel feedback at scale to build better customer experiences.
Capabilities
Read about product updates
Personalise customer engagement
Build lifelong loyalty with customised survey authoring and drive a customer-centric culture with simplified data analysis.
Personalise experiences throughout the customer journey
Use Dynamics 365 Customer Voice surveys and follow-up actions for real-time customer journey orchestration.
Use surveys to understand data in your customer data platform
Build 360-degree customer views to make better decisions on when to engage with the customer.
4 principles of successful voice of the customer programmes
Learn how a strong foundation for your programme can improve customer experiences and deliver better business outcomes.
Collect feedback and help protect customer information
Build trust with customers and employees by keeping survey responses anonymous while capturing rich insights and maintaining a competitive advantage.
3 ways to enhance feedback management
Engage customers instantly and effectively with visualised insights and automatic triggers to accelerate time to response.
"With Dynamics 365 Customer Voice, we’re exceeding expectations with customer service and driving trust in our brand.”
Jim Dillon
Director of Order Fulfillment,
Panduit
"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 84,000 team members in the early stages of COVID-19.”
Trever White
GM and Divisional Information Officer,
Toyota Motor North America
“By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share programme information in near-real time with our funders.”
Dr. Fatima Adamu
National Program Manager,
Women for Health, DAI
Get started with Dynamics 365 Customer Voice
