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Dynamics 365 Customer Voice

Understand your customers to build better experiences

Collect, analyse, and track real-time feedback in an easy-to-use, scalable feedback management solution.

Listen to your customers where they are

Capture feedback immediately across channels with personalised surveys to continuously track customers’ perception of your services and products.

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Maximise insights for deeper connections

Uncover customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.

Integrate data across your organisation

Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.

Proactively engage to build customer relationships

Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customised workflows.

Tracking customer sentiment to drive business opportunities

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Apollo Travel anticipates customer needs

Learn how Europe’s largest travel company improved customer engagement and the customer experience while creating repeat business with Dynamics 365 Customer Voice.

Know your customers

Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.

  • Increased understanding
  • Strong connections
  • Customised survey features
  • Out-of-the-box templates
  • Omnichannel distribution and collection
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  • Optimised satisfaction metrics
  • Visualised insights in dashboard
  • Integrated data across systems
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  • Automatic alerts and triggers
  • Customer management dashboard
  • Real-time follow-up
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Get started with Dynamics 365 Customer Voice