Dynamics 365 Customer Voice resources
Explore e-books, videos, and webinars to learn about feedback management solutions.
E-books and infographics
Learn about feedback management solutions
The Power of Knowing Your Customers
Truly know your customers
Delight Your Customer in Just Three Steps
Videos
See how Dynamics 365 Customer Voice helps you connect with your customers
Send real-time surveys in Dynamics 365
Build personalised surveys
Import product review feedback
Implementing phone surveys
Do-it-yourself customer feedback solution for banking
Use surveys during COVID-19
Identify satisfaction drivers and analyse financial impact
Send surveys after customer service chat sessions
Gain a holistic view of your customers and their actions with Customer Insights.
Success stories
Read about the success customers achieved with Dynamics 365 Customer Voice
Panduit automates surveys to better understand customers and boost loyalty
Read the story
Toyota aligns communications and decisions to engage employees
Read the story
DAI improves women’s health with real-time feedback
Read the story
Care Quality Commission drives health and social care by surveying home care providers
Read the storyWebinars
Learn voice of the customer best practices
Drive engagement and customer success with a voice of the customer (VoC) programme.
Watch the webinar
Build a best-in-class VoC programme and drive intelligent decision making across the business.
Watch the webinarTraining
On-demand Microsoft Learn courses
Get started with Dynamics 365 Customer Voice
Automate surveys with Microsoft Power Automate
Create customer reports with Microsoft Power BI
Get started with Dynamics 365 Customer Voice
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Collect and analyse real-time feedback to better understand and engage your customers. In this trial, you’ll learn how to:
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Listen to your customers where they are.
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Connect data across your organisation to maximise insights for deeper connections.
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Proactively engage to build customer relationships.
Dynamics 365 Customer Voice
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