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Explore Dynamics 365 Field Service capabilities

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Deliver service proactively

Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.

Transform your business from a cost centre to a profit centre, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations.

Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.

Gain customer insights by automatically sending personalised surveys after field service calls using Microsoft Power Automate, and improve proactive service with AI-based suggestions for IoT alert actions and for incident type selection on work orders.

Schedule resources intelligently

Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.

Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.

Better manage resource assignments by using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians.

Optimise technician resources with automatic scheduling that minimises travel time and maximises utilisation while responding to delays, cancellations, and urgent work.

Effectively manage asset history to keep technicians up to date, or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management to synchronise data down to the truck level.

Ensure a first-time fix

Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.

Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time.

Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.

Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.

Let bots help technicians locate customer and product information using Guides in the field.

Explore add-on solutions on AppSource

Extend the capabilities of Dynamics 365 Field Service to meet unique business process or industry needs with prebuilt solutions from Microsoft and our partners.

Dynamics Advanced Field Service

By HSO Innovation

Dynamics 365

Accelerate your business with world-class end-to-end field service management!

Equip for Field Service


Azure for Web Apps

Equip for Field Service

Annata 365 for Field Service

By Annata

Dynamics 365

Drive relevant, timely and personalized engagements with your customers and prospects.

equipment360™ for Dynamics 365 Field Service

By eLogic

Dynamics 365

equipment360™ gives you a complete Field Service solution optimized for equipment service providers.

EasyTerritory for Dynamics 365 - Maps for Sales and Field Service

By EasyTerritory

Dynamics 365

Map any data from Dynamics 365 or Power BI and perform powerful territory management!

RentalLife – Rental solution with Field Service

By CRM Partners AG

Dynamics 365

With maximum utilization and accurate tracking of rental assets generate continuous revenue.

Field Service Inventory Serialization

By JourneyTEAM

Dynamics 365

Track serialized inventory with Field Service through the complete lifecycle, from Receipt to RMA.

Take the next step

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