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Explore Dynamics 365 Field Service capabilities

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Be more proactive and efficient

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Detect, diagnose, and solve problems with IoT and predictive technology—before customers realise there’s an issue.

Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.

Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

Optimise your resources

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Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.

Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Streamline stock management and improve first-time fix rates by synchronising and tracking stock down to the truck level with real-time visibility.

Streamline your technicians’ workflow

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Ensure on-time appointments by giving technicians real-time data on their mobile devices, including best routes, turn-by-turn directions, and work order details.

Provide more personalised service by giving technicians a 360-degree view of customer preferences and history.

Complete service visits regardless of limited mobile reception or internet access with fully featured offline modes, geofencing, and push notifications.

Boost onsite efficiency and improve data accuracy with field service capabilities that allow technicians in the field to update work order details in real time.

Easily access work orders and provide technicians a way to view their assignments from any platform or location by seamlessly integrating data and collaboration tools.

Create effortless service experiences

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Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.

Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.

Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.

See things from the customers perspective by sending personalised surveys immediately after service calls with Microsoft Forms Pro—included with Dynamics 365 Field Service.

Revolutionize field service with mixed reality

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Empower technicians with state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time.

Solve complex problems faster with Dynamics 365 Remote Assist on HoloLens devices. Technicians stay heads-up and hands-free while sharing what they see with remote experts.

Explore add-on solutions on AppSource

Extend the capabilities of Dynamics 365 Field Service to meet unique business process or industry needs with prebuilt solutions from Microsoft and our partners.

Dynamics Advanced Field Service

By HSO Innovation

Dynamics 365

Enhance your field service investment with extended case management, customer asset warranty, and agreement coverage.

Take the next step

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