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Dynamics 365 Field Service

Deliver exceptional service

Transform your service operations and improve customer experiences with generative AI, the Internet of Things (IoT), and mixed reality.

Deliver a connected service experience

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Personalise experiences

Offer self-service scheduling, automate customer communication, and provide post-engagement surveys to improve customer satisfaction.

Make technicians’ work effortless

Maximise frontline worker productivity with AI-driven assistance, a redesigned mobile app, and remote expert support in the flow of work.

Optimise service operations

Streamline work order management and seamlessly track performance metrics using AI-driven tools to increase first-time fix rates.

How customers are using Field Service

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G&J Pepsi optimises employee effectiveness

Learn how G&J Pepsi used Field Service to address priorities and exceed service expectations, maximising revenue and cost savings.

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Phillips Corporation boosts field operations

Read how the manufacturing supplier modernised its service operations and increased revenue using Field Service.

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Santam cuts waste from surveying process

Discover how the insurance company streamlined the surveying process to reduce the tradeoffs between speed and quality.

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UD Trucks gets year-round logistics support

Find out how the manufacturer has accelerated digital transformation in pursuit of its Better Life corporate purpose.

Work more efficiently with Dynamics 365 Field Service

Deliver exceptional service quickly

Get visibility into service appointments, collect pre-service information, and track status updates in real-time in the customer portal from frontline technicians.

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Empower frontline workers

Access key workday information at a glance in Microsoft Teams, seamlessly collaborate with remote experts via the Remote Assist app, and resolve issues faster with Copilot.

Improve service operations efficiency

Take advantage of AI assistance and insights to streamline work order creation and seamlessly track performance metrics with real-time reporting.

Recognised as a Leader

Microsoft is named a Leader in the October 2022 Gartner® Magic Quadrant™ for Field Service Management.1

Microsoft AppSource solutions for Field Service

Explore prebuilt solutions and consulting services.

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Get started with Dynamics 365 Field Service

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1 Gartner Magic Quadrant for Field Service Management, 24 October 2022, Jim Robinson and Leif-Olof Wallin. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.