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Dynamics 365 Field Service

Resolve customer issues the first time, every time

Deliver proactive service

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

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Optimise scheduling with AI

Deliver exceptional onsite customer experiences while optimising resources and costs by dispatching technicians when and where they’re needed most.

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Ensure a first-time fix resolution

Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.

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Customers are transforming with Dynamics 365 Field Service

Liberty Travel

Siemens Smart Infrastructure reimagines the field service experience

Learn how the company addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings, and industries.


Save costs and increase satisfaction

Increase first-time fix rates and consistently deliver high-quality, predictive, and proactive service with Field Service.

  • Optimised scheduling
  • Connected assets
  • Inspections for proactive service
  • Always-on Internet of Things  (IoT)
  • Remote assistance
  • Embedded scheduling optimisation
  • Schedule to meet service-level agreements
  • Predictive travel and work duration
  • Asset locations and hierarchy
  • Geofencing capabilities
  • Customise and monitor asset properties

Gartner Magic Quadrant for Field Service Management

See why Microsoft has been recognised as a Leader in the 2020 Magic Quadrant for Field Service Management and what that means for your IoT efforts.

Take the next step

Gartner does not endorse any supplier, product, or service depicted in its research publications and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.