Dynamics 365 Intelligent Order Management capabilities

Take advantage of a single solution, with real-time stock and AI, that supports the requirements of a complex order environment and connects with systems and apps.

Centrally manage orders from capture to fulfillment on a modern and flexible platform.

Free yourself from the one-size-fits-all order journey. Customise as many order flows as you need to meet the unique requirements of your business.

Manage customer returns with real-time insights to help you orchestrate journeys while also minimising reshelving costs and reducing return rates.

Gain real-time insights into every order, from intake to fulfilment, using customisable integrated dashboards.

Use advanced AI and machine learning algorithms to identify fulfilment constraints quickly. Improve demand planning and delivery times while maximising revenue.

Access a single global view of your stock positions across all legal entities in real-time to ensure that the right products are available at the right place and the right time.

Streamline returns management and enable flexible return scenarios to give customers the best-in-class customer experience.

Easily model and automate the response to fulfillment constraints using the embedded policy designer to configure order flows instead of coding.

Overcome risks and disruptions by providing supply chain teams with the best-in-class collaboration tools they need to respond to unexpected changes in market and consumer behaviour.

Give your supply chain team the autonomy to respond to changing requirements with easy-to-use journey orchestration–designer tools to modify the order journey.

Enable nimble operations to capitalise on new opportunities faster using an adaptable platform that can accept orders from anywhere.

Accelerate deployment with a visual and easy-to-use low-code/no-code interface that lets business users quickly change order-management rules across multiple channels as needs evolve.

Get access to an ecosystem of trusted partners with specialised technology services for order source, tax compliance, logistics, and other services.

Capitalise on seasonal demands and organic growth using prebuilt connectors to add order intake, fulfilment, and other specialised logistics services.

Use Intelligent Order Management with your current enterprise systems for easy onboarding and configuration, and seamlessly synchronise data using Microsoft Dataverse.

Seamlessly work with Dynamics 365 and other business applications to automate and optimise order fulfilment.

Drive customer satisfaction by providing greater flexibility, improved transparency, and on-time, in-full order fulfillment.

Give customers the fulfillment flexibility they want, including home delivery, buy in store, buy online/pick up in store, and curbside pickup.

Use reverse logistics to build customer loyalty and encourage repeat purchases. Maximise profit margins with self-service, no-box product returns.

Improve the buying experience by giving customers greater visibility into stock availability and order status, from purchase to delivery.