Dynamics 365 Marketing
Elevate customer experiences
Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty
Announcing B2C real-time customer journey orchestration preview*
Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.
Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
Personalize customer experiences with AI
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Build customer trust with a unified, adaptable platform
Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.
Read real customer stories
Capabilities that make a difference
Transform your business with real-time customer journeys across the entire customer lifecycle.
End-to-end experiences
- End-to-end experiences
- Assisted by AI
- Easy for business users
- Real-time customer-led journeys
- B2C and B2B marketing
- Physical and digital channels
- Dynamic, easy-to-use content editor
- Experimentation and optimization
- AI-recommended channels
- Natural-language segments and journeys
- Easily defined journey triggers
- Engaging events with Microsoft Teams
Take the next step
Contact a sales representative or sign up for a free trial.