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CRM field service tools

Dynamics 365 Remote Assist

Work together from anywhere

Solve problems in real time

Share your real-time view with experts remotely to get the help you need, and stay hands-free on HoloLens or Dynamics 365 Remote Assist mobile.

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Bring critical information into view

Use information from Dynamics 365 Field Service, or capture asset information and use it with Microsoft Power Platform or other enterprise applications.

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Inspect the site without being on location

Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.

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Customers are transforming operations

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Using mixed reality to fight COVID-19

Imperial College Healthcare NHS doctors are using Dynamics 365 Remote Assist on HoloLens to collaborate in real time with colleagues and experts around the world.

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Offering next-generation service

Andritz uses Dynamics 365 Remote Assist and HoloLens 2 to provide hands-on customer assistance remotely.

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Delivering better customer service

Renault optimizes training for its technicians with HoloLens 2 and Dynamics 365 Remote Assist

Related applications and features

Manage work orders and more

Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking and post call info to the associated work order's timeline.

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Reduce machine downtime

Perform maintenance requests in Dynamics 365 Supply Chain Management with the help of remote experts to minimize costly machine downtime.

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Gain visibility with call analytics

View your organisation’s operational dashboard in Dynamics 365 Remote Assist on desktop or mobile devices.

The Total Economic ImpactTM of Dynamics 365 Remote Assist

Read this commissioned study, conducted by Forrester Consulting on behalf of Microsoft, to learn how deploying Dynamics 365 Remote Assist delivered a substantial ROI.