Dynamics 365 for Field Service roadmap
Roadmap priorities
Connected experiences:
To take advantage of IoT and mobility advances to detect, troubleshoot, and resolve issues on-site or remotely.
Technician success:
To enhance hands-free and mobile experiences, enable mixed reality-based training, and provide on-site guidance for technicians.
Scheduling:
To enable location-aware, intelligent scheduling to optimise resource use.
Service management:
To enable customers to expand their service offerings resulting in new revenue streams.
Roadmap details and timeline
These upcoming capabilities outline our commitment to deliver on our roadmap priorities. Please connect with us to learn more about the entire set of capabilities planned for our next major updates.
Public preview:
General availability:
| Next 12 months | |
|---|---|
| Field Service | |
| Capability | Availability |
|
Embedded IoT with IoT Central
General availability
|
|
|
Resolving IoT alerts via remote commands
General availability
|
|
|
Mixed reality enhancements for step-by-step, contextual guidance
Public preview
|
|
|
IoT device information on the go
General availability
|
|
|
Perform inspections as part of the work order
Public preview
|
|
|
Empower customers to schedule appointments on their own
General availability
|
|
|
Insights for effective resource scheduling
General availability
|
|
|
Optimise resource capacity
General availability
|
|
|
Calculate and project work order costs
Public preview
|
|
|
Automatically apply service level agreement (SLA) to work orders
General availability
|
|
|
Schedule multiple resources for work orders
General availability
|
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Learn more about our upcoming release plans
Dynamics 365
Coming soon: Project Service Automation, AI for Sales, AI for Customer Service, AI for Market Insights, Remote Assist, and Layout