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Dynamics 365 Field Service roadmap

Roadmap priorities

Proactive service:

To ensure consistent and dependable operations, resolve field service issues before your customers even know there’s a problem through remote detection and predictive maintenance.

Resource scheduling:

To deliver exceptional on-site customer experiences while optimising your resources and costs, schedule resources intelligently by dispatching technicians when and where they’re needed most.

Technician success:

To fix issues successfully, ensure your technicians have the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.

Details and timelines

The release plan outlines our commitment to continuously deliver new capabilities and provides early visibility for upcoming release waves. Please connect with us to learn more.

Learn more about our product roadmaps

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Microsoft Power Platform

Product roadmaps coming soon

Dynamics 365

Dynamics 365 Field Service roadmap

Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.

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