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Explore Dynamics 365 Sales capabilities

Sell smarter with contextual insights

Improve conversion and win rates with lead and opportunity scoring based on advanced scoring models to identify customers most likely to convert and buy.

Increase response rates through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.

Tailor engagement based on contextual insights that recommend personalised talking points and next best actions.

Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their email communications.

Keep relationships on track with signals from Dynamics 365 and Office 365 that reveal relationship health and risks.

Prioritise and engage your most valuable customers with AI using Dynamics 365 Sales Insights.

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Build relationships with authentic and personal engagement

Unify relationship data and processes with LinkedIn Sales Navigator integration so sellers can build trust and easily manage relationships at scale.

Get profiles and insights with LinkedIn Sales Navigator integration, including related leads and ways to secure a warm introduction.

Keep track of contacts and visualise relationships among contacts with interactive org charts.

Collaborate and personalise sales documents with embedded Office 365 tools—fitting the way sellers work.

See the customer’s point of view and improve sales engagement by bringing your customer data together with survey insights from Microsoft Forms Pro—included with Dynamics 365 Sales.

Drive more personalised, meaningful engagement by bringing LinkedIn and Dynamics 365 together with Microsoft Relationship Sales.

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Free up more time for selling

Minimise routine tasks with contextual prompts that, as sellers enter notes, suggest new records to create.

Concentrate on selling with sales playbooks that contain repeatable, winning sales techniques and contextual reference materials.

Spend less time searching for content with modern sales enablement capabilities that intelligently recommend the most relevant content and related training to sellers.

Reduce training with a business process UI that provides contextual guidance during every phase of the sales cycle.


Boost sales productivity with seamless tools

Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams, a modern hub for chat, meetings, documents, and business applications.

Minimise manual data entry by scanning and converting business cards into new records in Dynamics 365.

Streamline workflow with modern mobile applications and familiar tools like Outlook, Excel, and SharePoint that work seamlessly with Dynamics 365 Sales.

Recruit, onboard, and strengthen your partner channel. Give partners a quick view of interactions across opportunities, cases, and other relevant information with partner relationship management.

Meet your customers’ needs faster using mixed reality with Dynamics 365 Product Visualize Preview.

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Accelerate sales performance

Help sales managers drive performance with pipeline analysis, deal insights, relationship analytics, and conversation intelligence.

Discover emerging customer needs, competitive dynamics, and market trends with AI-driven insights.

Proactively identify at-risk deals, gain visibility into conversations, and provide actionable feedback through built-in coaching tools.

Help your sales team reach its full potential with Dynamics 365 Sales Insights.

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Innovate with flexible solutions that grow with your business

Accelerate time to market by quickly adapting the prebuilt application to your needs with visual editors. Automate workflows, analyse data, and easily build custom applications with Microsoft Power Platform.

Easily deliver insights to your sales team with built-in AI. Customise insights to fit your sales process—no code required.

Reduce the cost and complexity of operating a global infrastructure with Azure, and help safeguard your data throughout Microsoft datacenters.

Transform the end-to-end customer journey by unifying your data across marketing, sales, and service.

Explore prebuilt Sales solutions on AppSource

Use prebuilt sales solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 Sales when you have unique business process or industry needs.

InsideView Insights

By InsideView

Dynamics 365

Win faster and more often with InsideView Insights

Red Box call / voice recording for Dynamics 365

By Red Box

Azure for Web Apps

Take your sales to the next level with the combined power of Red Box and Dynamics 365 Sales Insights

Adobe Sign for Microsoft Dynamics 365

By Adobe

Dynamics 365

Easily send for digital signature and track & file contracts right within Microsoft Dynamics 365 CRM

Seismic Sales Enablement for Dynamics 365

By Seismic Software

Dynamics 365

Seismic Sales Enablement for Dynamics 365

Highspot for Dynamics 365

By Highspot

Dynamics 365

Highspot for Dynamics 365

WorkSpan Ecosystem Cloud

By WorkSpan

Dynamics 365

Ecosystems partnering solution for Joint Selling, Marketing and Solution Development

Impartner PRM

By Impartner

Dynamics 365

Partner Relationship Management (PRM) solution with native integration to Microsoft Dynamics 365 CRM

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