Dynamics 365 support
Access Dynamics 365 standard support and browse additional support options and pricing.
Standard
Best for businesses operating a simple environment or using a full-service partner
- Get support for finance and operations apps
- Get support for customer engagement apps
Professional Direct
per user/month
Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services
Unified Enterprise
Best for businesses that need comprehensive end-to-end support for the entire organisation, covering all Microsoft technologies
|
Standard
|
Professional Direct
|
Unified Enterprise
|
|
|---|---|---|---|
| Best for businesses operating a simple environment or using a full-service partner | Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services | Best for businesses that need comprehensive end-to-end support for the entire organisation, covering all Microsoft technologies | |
| Microsoft product coverage | Dynamics 365 | Dynamics 3651 | All Microsoft products |
| Community forums |
Included |
Included |
Included |
| Service dashboard |
Included |
Included |
Included |
| Web and phone incident submission |
Included |
Included |
Included |
| Access to self-help portals | Dynamics 365 admin centre | Dynamics 365 admin centre | Services Hub |
| As-needed break/fix incidents |
Included |
Included |
Included |
| Support | Always available for Severity A cases | Always available for Severity A cases | Always available for Severity 1 and A cases |
| Fastest response time (for critical incidents) | <1 hour | <1 hour with priority routing | <1 hour with priority routing |
| As-needed online training |
Included |
Included |
Included |
| Service delivery management |
Not included |
Pooled | Assigned |
| Priority handling |
Not included |
Included |
Included |
| Escalation management |
Not included |
Included |
Included |
| Technical webinars |
Not included |
Included |
Included |
| Advisory services |
Not included |
Included |
Included |
| Monthly service reviews |
Not included |
Included |
On-demand2 |
| Proactive services |
Not included |
Not included |
Included |
| On-demand workshops |
Not included |
Not included |
Included |
| Remote diagnostics and reporting |
Not included |
Not included |
Included |
| Onsite services |
Not included |
Not included |
Included |
| Enhanced solutions |
Not included |
Not included |
Included |
| Cost | Included with any Dynamics 365 purchase |
$9/user/month (minimum 20 users) |
Starts at $50,000/year3 |
1Professional Direct does not cover Business Central. Business Central customers should contact their reselling partner to get help with technical problems. Learn more at Help and Support and Find a Reselling Partner.
2On-demand assessments with as-needed setup and configuration services
3Pricing is calculated by applying a rate to your historical annual IT spend by Microsoft product class. Visit Unified Enterprise support pricing for more information.
Partner support
Find a partner with the right skills, services, or industry background to help your organisation identify and implement Dynamics 365 solutions.