Dynamics 365 Customer Insights capabilities
Transform your customer data to drive understanding, reveal actionable insights, and personalize connected customer experiences.

Unified customer data and 360-degree customer views
Get advice and tips from experts

Reveal actionable insights with AI
Now in limited preview: Get to data insights faster and easier using natural language with Copilot in Dynamics 365 Customer Insights.

Stay up to date on the latest Customer Insights news, tips, and innovations.

Learn more about the capabilities of Customer Insights.

"We can be faster about getting insights about our donors. We can act fast on our data."
Michiel van Straten,
Senior Data Analyst, UNICEF Netherlands

"The packaged solution, with artificial intelligence and machine learning, enables us to quickly and easily unify customer data scattered across multiple systems."
Bernt Bisgaard Caspersen,
Head of Solution Team and Architecture, Tivoli

"Customer Insights is going to help us match up what offering makes sense for what segment."
Evan Howell,
Director of Sales Initiatives and Market Analytics, AEP Energy
Bring together your entire stack with connectors* for hundreds of destinations






* Separate licenses may be required

Get started with Dynamics 365 Customer Insights

How can we help?
Connect with a Microsoft specialist or partner to learn how Dynamics 365 helps grow your business and customer base, ask pricing and licensing questions, or set up a free demo and trial. We’ll contact you within two business days.
For product assistance, get technical support.
- *
- *
- *
* Required field