Capabilities
Dynamics 365 Commerce capabilities
Foster lasting relationships through intelligent omnichannel retail tools that strengthen your brand.
- Provide exceptional purchasing experiences by connecting in-store, digital, and back-office operations on a unified commerce platform.
- Empower customers to decide when, how, and where they want to purchase—on any device, across all online and offline retail channels.
- Enable customers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.
- Centrally manage promotions and discounts across all retail channels using accurate, real-time omnichannel sales and cost data.
- Use purpose-built functionality and capabilities needed by B2B organizations and users for self-service buying experiences.
- Enhance customer experiences across retail shopping channels, exceeding expectations with personalization and tailored product selections.
- Deliver virtually endless purchasing options with access to your full product catalog, in store or online.
- Build a single view of customer interactions and orders across physical and digital storefronts.
- Help employees foster customer relationships with upsell and cross sell recommendations, insights, loyalty programs, and intelligent actions.
- Utilize native support for Dynamics 365 Customer Insights, Dynamics 365 Sales, and Dynamics 365 Customer Service to address all aspects of the buying journey.
- Quickly launch websites using drag-and-drop content authoring and integrated content management with an easy-to-use visual page builder.
- Deliver personalized, appealing web experiences with content-driven commerce strategies.
- Bring B2C e-commerce to your business partners and wholesale vendors with customer-specific catalogs and trade agreement pricing.
- Get a single view of customers, products, promotions, inventory, and pricing across physical and digital channels.
- Take advantage of targeting and personalization tools that can be integrated with Dynamics 365 Customer Insights.
- Use intelligent product lists to drive cross-sell and upsell recommendations so customers can easily discover relevant products.
- Easily authorize and capture payments around the world using native integration with the Adyen payment gateway service.
- Enrich product content to engage and educate customers about your brand and products with Microsoft Copilot.
- Provide intelligent, contextual product search powered by Azure AI Search to help customers search online and in store.
- Use Commerce authoring tools and Accessibility Insights to help customers of all abilities easily access page content.
- Easily orchestrate personalized multichannel journeys by using Commerce with Dynamics 365 Customer Insights.
- Take advantage of brand centric e-commerce experiences and rich, engaging product pages to reduce customer-abandoned carts.
- Create AI-powered chatbots that resolve common issues and answer questions 24 hours a day using Microsoft Copilot Studio.
- Support customer inquiries and post-sales experiences with intuitive tools for call center and service center management.
- Use segmentation via rich customer data to group audiences and deliver more relevant campaigns and shopping experiences.
- Adapt to business needs and support traditional and emerging channels with an agile, API-driven headless commerce engine.
- Employ a configurable and extensible platform that expands to fit your needs.
- Scale with flexible deployment options on-premises, in the cloud, or at the edge.
- Take advantage of cohesive security management and comprehensive compliance coverage to run your business with confidence.
Features
Point of sale
Engage customers, search inventory, and process a sale or return with ease in the cloud or at the edge.
Headless composable commerce
Composable API-driven framework that enables extensible, personalized commerce experiences.
Content creation
Create product and marketing content tailored to your audience with Microsoft Copilot.
Distributed order management
Optimize fulfilment and meet desired service levels with rules-based order orchestration.
Effective customer engagement
Surface customer summaries, intelligent next best actions, and product upsell and cross-sell opportunities calibrated for the customer.
Endless aisles
Enable customers to order from stock available at any warehouse or store and ship to their address or pick up in a local store.
B2B commerce for manufacturers
Enable manufacturers to provide a self-service portal to distributors to review inventory and fulfill orders with a headless commerce API.
Inventory management
Get real-time inventory visibility across all channels globally to accurately promise availability to customers.
Loyalty and personalization
Increase customer loyalty through customizable schemes by allowing purchases to be converted to points redeemable on future purchases.
Analyst reports and research studies
The Total Economic Impact™ Of Microsoft Dynamics 365 Commerce
PRICING
Dynamics 365 Commerce pricing
Deliver personalized, seamless shopping experiences across physical and digital channels.
PARTNERS
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CUSTOMER STORIES
Customers are transforming with Commerce
RESOURCES
Explore Dynamics 365 Commerce resources
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