Elevate your CX at every touchpoint
Expand customer experience (CX) beyond your CRM with insights and strategies from Microsoft and industry leaders.
The CX Dilemma
Learn about the 4 pivotal questions every CX leader must ask and the importance of data autonomy to the customer experience.
Driving personalization with data
Learn how to meet evolving customer needs with more personalized digital customer experiences and strengthen relationships with data. Alysa Taylor, Microsoft Corporate Vice President, shares insights.
Customer Experience Reimagined
Evolve your CRM with insights from industry leaders shaping their own customer experience (CX) and learn ways Microsoft helps teams engage their customers with meaningful CX.
Gain insights with impact
Build more meaningful relationships with your customers.
Growing a fanbase with data-driven CX
Valencia CF takes audience engagement to new heights and boosts customer loyalty at every touchpoint using data insights, automation, and AI.
Shaping the future of customer experience
Discover key insights to help you build trust, drive action using analytics, and connect your organizational data through technology in this study from Futurum and Microsoft.
Transform your CX strategy
Learn the principles and fundamentals of customer experience technology.
Customer Experience Solutions Redefined
Create meaningful engagement using creativity, empathy, and innovation with insights from Richard Holsman, Microsoft Business Lead at Accenture.
Advancements in AI
Learn how automation, AI, and analytics drive sales in this discussion with Ray Wang of Constellation Research.
Develop purposeful marketing
Lead your brand with authentic, timely, and relevant content.
The Data Bias Challenge
Find out how to deliver authentic CX with inclusive data analytics and AI—and uncover new insights about your growing customer base.
Evolve your CX
Enrich every experience with CX resources and solutions.
Connected sales and marketing
Microsoft Customer Experience Platform
