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Earn customers for life

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.

Effortless customer service starts here

Personalize service

Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Empower teams

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.

Unify technology

Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.


Dynamics 365 Customer Service Professional

Core customer service capabilities

Per user/month

Dynamics 365 Customer Service Enterprise

Advanced customer service capabilities

Per user/month

Chat for Dynamics 365 Customer Service

Real-time engagement between customers and live agents

Per user/month

Requires Enterprise license

Digital Messaging

More digital channels to expand omnichannel engagement

Per user/month

Requires Enterprise license

Customers are transforming with Dynamics 365 Customer Service

Explore additional resources

The Total Economic ImpactTM of Microsoft Dynamics 365 Customer Service

See how six diverse companies became more efficient and drove higher customer retention and engagement.

Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner positions Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for the CRM Customer Engagement Center.

The Microsoft Global State of Customer Service

Find out what you can do to earn customer loyalty.

Deliver even better customer service with Dynamics 365 integrated solutions

Dynamics 365 Customer Service Insights

Use AI-driven insights to make better decisions and proactively improve customer satisfaction.

Learn more

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