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Dynamics 365 Customer Service pricing

Save up to 50% compared with similar customer service solutions from major competitors.1

Dynamics 365 Customer Service Professional

 

$67.80

per user/month

Core Customer Service capabilities

Dynamics 365 Customer Service Enterprise

 

$128.90

per user/month

Advanced Customer Service capabilities

Customer Service add-ins2

Digital Messaging and Voice Add-in

 

$122.10

per user/month

All-in-one omnichannel engagement across voice, digital channels, and chat

  • Requires Enterprise license

Voice Channel Add-in

 

$101.80

per user/month

Add native voice capabilities as part of your omnichannel engagement

  • Requires Enterprise license

Digital Messaging Add-in

 

$101.80

per user/month

Rich omnichannel engagement across digital messaging channels, including chat

  • Requires Enterprise license

Chat Add-in

 

$81.40

per user/month

Live chat omnichannel engagement between customers and agents

  • Requires Enterprise license

Related products

Compare Customer Service solutions

Easily identify the customer service capabilities that are best suited to your business needs.

Dynamics 365 Customer Service

Limited

Limited   

Incuded

Included   

Add-in

Add-in   
  • Dynamics 365 Customer Service Professional
  • Dynamics 365 Customer Service Enterprise
Dynamics 365 Customer Service Professional
Dynamics 365 Customer Service Enterprise
Unlimited named users

Included

Included

Case management

Included

Included

Knowledge management

Included

Included

Mobile

Included

Included

Unified service desk

Not included

Included

Embedded intelligence

Not included

Included

Context-driven suggestions

Not included

Included

Analytics and KPI reporting

Not included

Included

Unified routing1

Not included

Included

Leads (creation only)

Included

Included

Multisession support

Not included

Included

Microsoft Power BI2

Included

Included

Portals

Not included

Included

Limited

Incuded

Application customizations

Add-in

Included

Custom applications3 (Microsoft Power Apps)

Not included

Included

Workflow automation4 (Microsoft Power Automate)

Not included

Included

Incuded

Incuded

Outlook

Included

Included

Exchange

Included

Included

Excel

Included

Included

OneDrive/SharePoint

Included

Included

OneNote

Included

Included

Not included

Add-in

Digital Messaging and Voice2

Not included

Add-in

Voice2

Not included

Add-in

Digital Messaging2

Not included

Add-in

Chat2

Not included

Add-in

1 For more information, see the Dynamics 365 Licensing Guide.
2 Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.
3 Applies to custom applications within the same environment as the Dynamics 365 application.
4 Applies to workflows that map to the context of the Dynamics 365 application.

Included in all Dynamics 365 applications

Data security

99 percent or above uptime SLA

Works with Microsoft 365 and LinkedIn

Intelligent technologies

Phone and web support

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Get started with Dynamics 365 Customer Service

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