Dynamics 365 contact sales widget
Empower your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.
Scale customer data collection with continuous data updates, branching, and emoticon responses to track your business’ performance and customer satisfaction.
Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and report and branding customization.
Track your customer satisfaction through email, SMS, web, and mobile feedback collection.
Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.
Visualize insights in the customer profile dashboard to empower more effective responses and marketing.
Pinpoint the areas of improvement needed to drive increased customer satisfaction.
Continuously connect feedback with customer data in other Dynamics 365 applications, including Dynamics 365 Customer Insights, and Microsoft Power Platform—Power Automate, Power Apps, and Power BI.
Share survey data across your customer data platform (CDP) applications, such as Dynamics 365 Customer Service and Customer Insights.
Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.
Combine real-time survey responses and data from your customer data platform to easily identify actionable insights.
Set triggers within your business process to automatically alert you when customer satisfaction is decreasing.
Improve customer experiences through real-time follow-up actions in customer journey orchestration.
Use Dynamics 365 Customer Voice surveys and follow-up actions for real-time customer journey orchestration.
Engage customers instantly and effectively with visualized insights and automatic triggers to accelerate time to response.
Visualize product ratings, most-loved features, and sentiment score in the dashboard to learn which improvements will offer the best return on investment.
DAI launched its Women for Health program and used Dynamics 365 Customer Voice to create customized surveys and collect feedback from remote locations.
"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 47,000 team members in the early stages of the COVID-19 pandemic."
Trever T. White
Manufacturing and Engineering Systems GM,
Toyota North America
"By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share program information in near-real time with our funders."
Dr. Fatima Adamu
National Program Manager, Women for Health,
Prebuilt solutions and consulting from Microsoft partners
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