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Dynamics 365 Customer Voice resources

Explore demos, white papers, and webinars to learn about feedback management solutions

Industry research

Learn more about feedback management

Forrester

Explore The Top 10 Trends Among VoC Leaders, a Forrester Research report.

Videos

See how Dynamics 365 Customer Voice helps you connect with your customers

Capture customer feedback at scale

Capture customer feedback at scale

Build personalized surveys

Build personalized surveys

Import product review feedback

Import product review feedback

Implementing phone surveys

Implementing phone surveys

Do-it-yourself customer feedback solution for banking

Do-it-yourself customer feedback solution for banking

Use surveys during COVID-19

Use surveys during COVID-19

Identify satisfaction drivers and analyze financial impact

Identify satisfaction drivers and analyze financial impact

Send surveys after customer service chat sessions

Send surveys after customer service chat sessions

Gain a holistic view of your customers, their feedback, and their actions together with Customer Insights

Gain a holistic view of your customers, their feedback, and their actions together with Customer Insights

Webinars

Learn voice of the customer best practices

Learn how to drive engagement and customer success with a voice of the customer (VoC) program.

Learn how to drive engagement and customer success with a voice of the customer (VoC) program.

Watch the webinar
Learn how to build a best-in-class VoC program and drive intelligent decision making across the business.

Learn how to build a best-in-class VoC program and drive intelligent decision making across the business.

Watch the webinar

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