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Dynamics 365 Customer Voice resources

Explore e-books, videos, and webinars to learn about feedback management solutions.

E-books and infographics

Learn about feedback management solutions

The Power of Knowing Your Customers

Read the e-book

Truly know your customers

See the infographic

Delight Your Customer in Just Three Steps

Read the e-book

Videos

See how Dynamics 365 Customer Voice helps you connect with your customers

Send real-time surveys in Dynamics 365

Send real-time surveys in Dynamics 365

Build personalized surveys

Build personalized surveys

Import product review feedback

Import product review feedback

Implementing phone surveys

Implementing phone surveys

Do-it-yourself customer feedback solution for banking

Do-it-yourself customer feedback solution for banking

Use surveys during COVID-19

Use surveys during COVID-19

Identify satisfaction drivers and analyze financial impact

Identify satisfaction drivers and analyze financial impact

Send surveys after customer service chat sessions

Send surveys after customer service chat sessions

Gain a holistic view of your customers and their actions with Customer Insights.

Gain a holistic view of your customers and their actions with Customer Insights.

Success stories

Read about the success customers achieved with Dynamics 365 Customer Voice

Panduit automates surveys to better understand customers and boost loyalty

Read the story

Toyota aligns communications and decisions to engage employees

Read the story

DAI improves women’s health with real-time feedback

Read the story

Care Quality Commission drives health and social care by surveying home care providers

Read the story

Webinars

Learn voice of the customer best practices

Drive engagement and customer success with a voice of the customer (VoC) program.

Drive engagement and customer success with a voice of the customer (VoC) program.

Watch the webinar
Build a best-in-class VoC program and drive intelligent decision making across the business.

Build a best-in-class VoC program and drive intelligent decision making across the business.

Watch the webinar

Training

On-demand Microsoft Learn courses

Get started with Dynamics 365 Customer Voice

Automate surveys with Microsoft Power Automate

Create customer reports with Microsoft Power BI

Get started with Dynamics 365 Customer Voice