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Delight shoppers every time, everywhere

Adapt to customers’ changing purchasing needs by connecting your physical and digital shopping channels with a Dynamics 365 commerce solution.

Offer a unique commerce experience

Make shopping seamless

Deliver personalized, intuitive digital commerce experiences.

Differentiate and automate with AI

Infuse intelligence across retail and sales data.

Be more agile to adapt quickly

Meet emerging needs on a scalable commerce platform.

Streamline commerce operations

Reduce costs by optimizing business practices.

Adapt to evolving customer needs

  • Personalize digital customer engagement
  • Enable a modern, intelligent store
  • Deliver commerce anywhere
  • Enhance operations and fulfillment

Personalize digital customer engagement

Target and deliver engaging, intuitive digital commerce buying experiences for B2C and B2B customers with AI-driven personalization.

Enable a modern, intelligent store

Infuse intelligence across your retail sales with AI capabilities that improve the buying experience, drive conversion, and optimize store operations.

Deliver commerce anywhere

Expand on choices you offer customers by engaging them on the channel—and time—they prefer using a natively headless solution.

Enhance operations and fulfillment

Streamline commerce and back-office operations with intelligent applications that help maximize inventory investment and optimize business practices.

Customers connecting their commerce

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Crafting stronger customer engagement

Chateau Ste. Michelle deployed Dynamics 365 across all its wine brands to unify consumer data and provide new opportunities for innovation.

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Finding a POS that fits

Lids updated their point-of-sale (POS) experience with Dynamics 365 to offer more seamless customer service right on the retail floor.

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Trimming fraud and loss

Fashion retail BESTSELLER project Dynamics 365 will save them millions of dollars by helping them identify potential fraud sources.

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Giving retail a reboot

Dr. Martens transformed their e-commerce system to help the footwear brand grow and expand into new markets.

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Outfitting customers with better service

Columbia Sportswear turned to Dynamics 365 products to help offer flexible service, deliver more customer value, and boost sales.

Explore Microsoft commerce products

Unify your commerce with products built to work together.

Dynamics 365 Commerce

Create a more unified, personalized, and seamless buying experience for your customers and partners.

Dynamics 365 Supply Chain Management

Optimize inventory levels and reduce your time to fulfill.

Dynamics 365 Sales

Enhance the buying journey to help maximize your sales revenue.

Dynamics 365 Fraud Protection

Protect against payment, fraud, bots, account takeover, and returns and discount fraud with adaptive AI that continuously learns.

Dynamics 365 Intelligent Order Management

Adapt and scale your fulfillment to meet your commerce needs more efficiently.

Dynamics 365 Customer Insights

Transform customer data into actionable insights and better understand purchasing behavior.

Dynamics 365 Marketing

Engage with shoppers one on one, at scale, to build meaningful relationships and grow your business.

Microsoft Teams

Foster collaboration and communication between employees—whether in-store or in the back office.

Power BI

Get real-time data to make fast, informed decisions across your retail environment.

Power Automate

Create automated workflows so your team can focus on more important work.

Power Virtual Agents

Create and manage chatbots that can assist shoppers day or night—without having to write code.

Explore tailored industry solutions

Enhance shopping experiences with innovative technologies designed for your industry needs.

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Retail

Easily connect and unify retail shopping experiences.

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Manufacturing

Focus on direct-to-consumer motions to boost profitability.

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Learn how to better connect your commerce

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