Dynamics 365 Field Service capabilities
Deliver exceptional customer experiences.
What’s new in Field Service
Capabilities to transform customer service and field service
Learn about the Field Service capabilities featured in our 2021 release wave 1 to help you earn customers for life by providing exceptional service.
Estimate the Total Economic Impact™ of Field Service
Commissioned by Microsoft, and working with Microsoft customers, Forrester Consulting identified and quantified key benefits of investing in Field Service.
”When we start a Dynamics 365 Remote Assist call, it automatically creates a case in Dynamics 365 Field Service, and we can store a recording of the repair work to refer back to it if needed. We were impressed by how seamlessly the pieces interoperate.”
Chief Digital and Information Officer
Deliver exceptional customer experiences
Ensure consistent and dependable operations
Optimize resources and reduce costs
Help remote employees work together
Use mixed-reality collaboration
Get instant access to experts
Reduce errors and increase safety
Close knowledge gaps
Adapt to your work in real time
Build an agile, connected supply chain
Streamline planning and production
Maximize operational profitability
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