Move from reactive to proactive field service
Drive operational efficiency with IoT
Gain insight and intelligence
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
Automate work order creation
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
Transform service with predictive maintenance
Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
Optimize your resources
Automate scheduling
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
Empower dispatchers
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
Streamline inventory management
Synchronize and track inventory down to the truck level with real-time visibility to increase first-time fix rates.
Make technicians more effective
Ensure on-time appointments
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Share customer information
Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
Boost on-site efficiency
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
Create new levels of productivity
Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
Engage with your customers
Build customer trust
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
Create effortless service experiences
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
Communicate proactively
Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
See things from the customer’s perspective
Send personalized surveys immediately after service calls with Microsoft Forms Pro—included with Dynamics 365 for Field Service. Combine survey insights with your customer data to better measure and act on feedback.
Innovate with an adaptable platform
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.
Drive innovation
Transform your customer interactions with deep insights that guide your teams to the right business outcomes.
Modernize field service with mixed reality
Empower technicians
Equip technicians with modern tools like mixed reality video calling, annotations, and file sharing, so technicians can get the information they need to solve problems in context.
Solve complex problems faster
Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Dynamics 365 Remote Assist on Microsoft HoloLens.
Easily access work orders
Integrate seamlessly with Dynamics 365 Field Service so technicians can view assignments and access work order data.
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