Dynamics 365 Field Service capabilities

Remotely detect and resolve issues before they become a problem using Internet of Things (IoT) sensors.

Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Exceed expectations with the combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.

Send personalized surveys after field service calls using Dynamics 365 Customer Voice.

Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.

Use the drag-and-drop schedule board and interactive map to assign the nearest available technician.

Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization.

Ensure that technicians have the latest asset data, synchronized across Dynamics 365 Finance and Supply Chain Management to improve service accuracy.

Use Dynamics 365 Remote Assist and other mixed-reality tools that provide immersive, step-by-step procedures to follow while conducting maintenance.

Technicians can consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.

Use the Field Service mobile app to track service activity—including offline access to bookings, work orders, and assets—and respond to IoT alerts and commands in the field.

Manage work orders and appointment schedules, access customer data and maps, and capture photos, videos, and voice notes with the mobile app.

Leverage the rich insights dashboards to help service managers analyze opportunities to increase first-time fix rates.