Dynamics 365 Field Service resources
Explore analyst research and other resources to learn more about Dynamics 365 Field Service.
Analyst research and tools
Microsoft is named a Leader in the August 2021 Gartner® Magic Quadrant™ for Field Service Management.
See Forrester Consulting: The Total Economic Impact™ of Microsoft Dynamics 365 Field Service.
Estimate the Total Economic Impact™ of Dynamics 365 Field Service with an ROI calculator.
Field Service e-books
5 Ways to Know If Connected Field Service Is Right for Your Business
9 Ways to Make Your Field Service Organization a Profit Center
Remote Service: Modernize Your Operations with Mixed Reality
A Quick-Start Guide to Delivering Always-On, Always Exceptional Service
A Quick-Start Guide to Building Resiliency with Customers
See Field Service in action
Siemens Smart Infrastructure reimagines the field service experience.
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NAVCO optimizes resource scheduling, boosts efficiency, and meets SLAs with Field Service.
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chemo@home streamlines coordination of mobile medical staff with Dynamics 365.
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Midwest Industrial Supply boosts productivity with Dynamics 365.
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Evoqua Water Technologies, a century-old company, reinvents itself for the digital age with Dynamics 365.
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Sandvik Coromant combines human and digital intelligence into a predictive analytics solution with Dynamics 365.
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Penrith City Council delivers on its Customer Promise initiative with Dynamics 365.
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Linx carried out a digital transformation in the Brazilian retail market with Dynamics 365.
Read the storyWebinars
Training
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Gartner Magic Quadrant for Field Service Management, 31 August 2021, Jim Robinson and Naved Rashid.
GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Improve proactive service with AI-based suggestions.
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Automatically create and schedule work orders based on triggers.
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Gain customer insights with automated customer surveys.
Dynamics 365 Field Service
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