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Dynamics 365 Intelligent Order Management

Dynamics 365 Intelligent Order Management

Turn order fulfillment into a competitive advantage

Meet your growing digital commerce needs and scale easily while supporting the latest fulfillment methods.

Adapt quickly and fulfill efficiently

Deliver on your order promise

Automate and optimize fulfillment using AI and real-time inventory, proactively overcome disruptions by reconfiguring order flows, and rapidly scale with prebuilt connectors.

Automate and optimize fulfillment

Use rule-based fulfillment orchestration, with real-time inventory and AI, to optimize order flows with effective exception handling.

Adapt quickly to changing business models

Easily model and automate responses to fulfillment constraints using the embedded drag-and-drop policy designer to configure order flows.

Enhance your customers' experience

Increase customer satisfaction by providing greater flexibility, improved transparency, and on-time delivery every time.

Manage the entire order lifecycle

Gain real-time insights into every order, from intake to delivery, using customizable integrated dashboards.

Get up and running quickly

Scale order management using pre-built connectors to enterprise resource planning (ERP), order intake, fulfillment, and delivery partners.

Frictionless fulfillment orchestration

Centrally manage orders from capture to fulfillment using real-time omnichannel inventory data, AI, and machine learning.

  • Pre-built platform connectors
  • Integrates with existing systems
  • Scales without limits in the cloud
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  • Event-driven orchestration
  • AI and rules-based fulfillment
  • Streamlined returns management
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  • Actionable fulfillment insights
  • Omnichannel inventory data
  • Single view across the organization
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Bring together your entire stack with connectors* for hundreds of destinations

* Separate licenses may be required

Get started with Dynamics 365 Intelligent Order Management