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Dynamics 365 Marketing resources

Deepen your understanding of Dynamics 365 Marketing with videos, e-books, webinars, and more.

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Woman using a laptop computer

Industry and customer recognition

Gartner

Gartner Peer Insights names Microsoft a Customers’ Choice for CRM Lead Management.1

CRM Watchlist 2020

CRM Watchlist 2020 by Paul Greenberg names Microsoft the highest scorer in the Winners with Distinction category.

Constellation ShortList<sup>TM</sup>

Dynamics 365 Marketing was named to the Constellation ShortListTM for top vendors in B2B Marketing Automation for the Enterprise.2

Videos

See how to elevate customer experiences
Introduction to Dynamics 365 Marketing

Introduction to Dynamics 365 Marketing

Orchestrate personalized customer journeys

Orchestrate personalized customer journeys

Turn event attendees into loyal customers

Turn event attendees into loyal customers

Deliver relevant content in the right channel

Deliver relevant content in the right channel

Personalize customer experiences with AI and analytics

Personalize customer experiences with AI and analytics

Create online surveys with Dynamics 365 Customer Voice

Create online surveys with Dynamics 365 Customer Voice

Qualify your hottest leads

Qualify your hottest leads

Win new opportunities with account-based marketing

Win new opportunities with account-based marketing

E-books and guides

Elevate Customer Experiences

Read the e-book

Turn Event Attendees into Loyal Customers

Read the e-book

Customer Centricity: A Key Priority Across All Lines of Business

Read the e-book

The Benefits of Aligning Sales and Marketing

Read the e-book

Learn how to orchestrate customer journeys and engage customers

Read the guide

Top Signs to Know You’ve Outgrown Basic Email Marketing

Read the e-book

Three Ways Sales and Marketing Alignment Reduces Costs

Read the e-book

Webinars and podcasts

Build a Future-Proof Marketing Solution

Build a Future-Proof Marketing Solution

Watch the webinar
Customer Journey Orchestration: Make Every Interaction Count

Customer Journey Orchestration: Make Every Interaction Count

Watch the webinar
Aligning Marketing and Sales Operations

Turn Attendees into Loyal Customers

Watch the webinar
Evolve Your Marketing Practices to Win and Retain More Customers

Evolve Your Marketing Practices to Win and Retain More Customers

Watch the webinar
More Companies Shift Focus to Customer Journey

More Companies Shift Focus to Customer Journey

Listen to the podcast
Increase Agility in a Remote Sales Environment

Increase Agility in a Remote Sales Environment

Watch the webinar series

Courses and certifications

Elevate your Marketing skills with step-by-step guidance.

Become a certified Marketing functional consultant associate.

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Get started with Dynamics 365 Marketing

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