A demand generation program includes many marketing and sales touch points mapped across a broad strategic timeline. For example, the journey may start with the customer reading a blog post and signing up for a newsletter, which leads to a follow-up call from the sales team, and ends with a customer experience survey and discount code for the next purchase.
To effectively create a long-term demand generation program, there are four essential steps that will help you engage customers, drive conversion, and continuously improve your plan.
1. Coordinate marketing and sales strategies
Marketing tactics drive customer leads to the sales team, so it’s important that these two teams work together to set and measure goals. Integrating collaboration and coordination tools, like shared data and dashboards, help sales and marketing work together efficiently and strategically to drive ROI.
2. Identify and segment audiences upfront
Demand generation pros believe the biggest mistake you can make is not segmenting your target audiences in enough detail. The narrower the target, the easier it is to deliver a personalized experience that’s more likely to convert. Marketing experts recommend using customer data to create and refine audience segments early and often.
3. Orchestrate the customer journey
Once you know exactly who you’re targeting, you’re ready to start nurturing leads and orchestrating the customer journey. You’ll use your marketing tactics and data-informed strategies to create demand, deliver personalized experiences, qualify leads, nurture relationships, and onboard new customers.
4. Use data to make informed decisions
As these customer journeys come to life, you’ll be collecting and using data to develop a 360-degree view of your customers. You’ll also be tracking and analyzing the effectiveness of your marketing tactics in relation to conversion rates to better understand marketing attribution and make refinements to your marketing and sales strategies.
Demand generation programs boost your efficiency in collaboration, segmentation, personalization, lead generation, and conversion. When you have the essentials covered, it’s much easier for your teams to deliver ROI and happy customers.