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Use the power of social media to create real business results

Put social listening and engagement at the fingertips of your sales teams, customer service agents, brand marketers, and anyone interacting with customers. Gather insights, meet customers on the channel of their choice, and build a trusted social presence with Microsoft Social Engagement.

Engage with customers through social media

Connect with customers

Empower your organization

Create results


Build your brand

Measure brand reputation

Track sentiment on incoming social posts with automatic sentiment tagging, tailored to your organization through machine learning.

Receive alerts and notifications

Automatically detect when social post volume or sentiment changes, allowing you to stay ahead of a potential public relations crisis.

Analyze conversations

Learn what customers are saying about your brand, campaigns, industry, and competitors across multiple social channels with social listening.

Grow and manage your community

Engage your social media communities by identifying, tracking, and connecting with influencers and industry experts.

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Understand and address customer needs screenshot

Understand and address customer needs

Support customers through social

Respond directly to inquiries from social media or escalate to traditional customer service channels to resolve cases without losing context.

Deliver intelligent care

Resolve issues quickly with machine learning, sentiment and intent detection, and automatic routing.

Identify service issues

Analyze social data trends over time to proactively address customer concerns.

Track team performance

Understand how quickly customers receive responses on social, and analyze key team and individual performance metrics.


Sell more effectively

Build credibility

Receive personalized, intelligence-driven recommendations for content to share on LinkedIn, Twitter, or Facebook to build a credible presence.

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Identify purchase intent

Automatically detect purchase intent in social media posts, then route posts as leads to act on buying signals when it matters most.

Engage with your network

Combine the power of Dynamics 365 with LinkedIn Sales Navigator to connect with buyers and engage at scale.

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Empower employees with social intelligence

Filter out the noise

Drill down on social data by topic, sentiment, language, geography, and more to find the conversations that matter most.

Improve customer insight

Connect social media to other Dynamics 365 data for the most up-to-date view of customers and prospects.

Work smarter

Identify purchase intent or complaints easily with built-in tags that improve with your input, or create customized, intelligent tags.


Connect to customers with Microsoft Social Engagement

Bremont logo

Bremont uses intelligent social solutions to improve customer service.

WATCH VIDEO 
Hamburg Port Authority logo

Hamburg Port Authority is building community through social engagement.

READ STORY 
RIGI Bahn

RIGI Bahn gets closer to guests with social insights.

WATCH VIDEO 

Unlock the social capabilities of Dynamics 365

Microsoft Social Engagement is included with the following Dynamics 365 applications, the Customer Engagement Plan, and the Dynamics 365 Plan.
Applications Sales

Dynamics 365 for Sales

Applications Marketing

Dynamics 365 for Marketing

Applications Customer Service

Dynamics 365 for Customer Service

Applications Field Service

Dynamics 365 for Field Service

Applications Project Service Automation

Dynamics 365 for Project Service Automation


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Available Monday-Friday
8 AM to 5 PM Central Time.

Call us

Available Monday-Friday
8 AM to 5 PM Central Time.

CALL 1-800-741-9206 

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Have a Dynamics 365 expert contact you.

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