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Dynamics 365 Customer Service pricing

  • Dynamics 365 Customer Service Professional
  • Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Professional

$64

Per user/month

Dynamics 365 Customer Service Enterprise

$121.60

Per user/month

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Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service
Unlimited named users
Case management
Knowledge management
Mobile
Unified service desk
Embedded intelligence
Service gamification
Leads (creation only)
Microsoft Power BI1
Portals
Customization and extensibility2
Application customizations
Limited
Custom applications3 (Microsoft PowerApps)
Workflow automation4 (Microsoft Flow)
Microsoft Office 365 integration
Outlook
Exchange
Excel
OneDrive/SharePoint
OneNote
Add-on capabilities
Chat for Dynamics 365
Add-on only
Dynamics 365 Customer Service Insights
Add-on only
Dynamics 365 Customer Insights
Add-on only
Add-on only
Microsoft Forms Pro
Add-on only

1 Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.

2 For more information, please see the Dynamics 365 Licensing Guide

3 Applies to customer applications within the same environment as the Dynamics 365 application.

4 Applies to Flows that map to the context of the Dynamics 365 application.

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