Dynamics 365 Customer Insights roadmap
Roadmap priorities
Understand customers in real time
Maintain and act on up-to-date customer data and profiles
Unlock powerful insights with AI
Accelerate time to insights using built-in AI templates
Enrich profiles for a holistic customer view
Augment profiles with audience intelligence from Microsoft Graph and third-party sources
Drive personalization across the customer journey
Activate real-time insights on destinations including analytics, marketing, advertising, and customer engagement platforms through turnkey integrations with Microsoft and third-party applications
Gain deeper insights with limitless analytics
Leverage advanced analytics and build custom machine learning models using Azure Synapse Analytics
Details and timelines
The release plan outlines our commitment to continuously deliver new capabilities and provides early visibility for upcoming release waves. Please connect with us to learn more.
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Dynamics 365 Customer Insights roadmap
Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.