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Dynamics 365 Customer Voice roadmap

Roadmap priorities

Close the feedback loop with real-time follow-up actions

Analyze customer feedback with AI-backed text analytics, and route it to the right employee to set up real-time follow-up actions and prioritize customer experiences.

Measure customer satisfaction through multiple engagement points

Define standard satisfaction metrics and monitor feedback dashboards to consistently measure customer experiences throughout interaction points including web, mobile, email surveys, and messaging conversations.

Apply extensible, ready-to-use feedback solution templates

Use out-of-the-box feedback solution templates, create custom templates, or enable third parties to provide industry- and application-specific templates.

Details and timelines

The release plan outlines our commitment to continuously deliver new capabilities and provides early visibility for upcoming release waves. Please connect with us to learn more.

Learn more about our product roadmaps

Dynamics 365

Microsoft Power Platform

Product roadmaps coming soon

Dynamics 365

Dynamics 365 Customer Voice roadmap

Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.

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