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Dynamics 365 Sales
resources

Explore e-books, videos, webinars, and other
Dynamics 365 Sales resources.

Industry and analyst recognition

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Gartner once again names Microsoft Dynamics 365 Sales a Leader in 2020 Magic Quadrant for Sales Force Automation.1

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Microsoft is the highest scorer in the Watchlist 2020 Winners with Distinction category.

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Microsoft is a February 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management.

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Microsoft is on the Constellation ShortList for top vendors in Sales Force Automation and Sales Engagement Platforms.

E-books

Three Ways Sales and Marketing Alignment Reduces Costs

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Five Revenue Killers and How to Defeat Them

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Delivering Personalized Experiences in Times of Change

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Six Strategies to Boost Sales Productivity

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Give Your Sales Team the Winning Edge

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Igniting SMB Growth with Exceptional Customer Experiences

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Customer Experience Playbook

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AI Simplified: Business Applications with Intelligence Built In

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Videos

Adaptive selling in Dynamics 365 Sales

Accelerate digital selling with sales accelerator

Argusi increases lead generation with Microsoft 365 integration

Drive accountability with advanced forecasting in Dynamics 365 Sales

Grant Thornton serves customers remotely with Dynamics 365 Sales

Watch the video

Add a human touch with Dynamics 365 Sales + LinkedIn Sales Navigator

C.H. Robinson improves customer experiences with Dynamics 365

Be more responsive with the Sales mobile app Leerwerkloket helps job seekers with Dynamics 365

Customer stories

Openwork improves customer relationships with Dynamics 365

Read the story

C.H. Robinson improves customer experience with Dynamics 365

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Rockwell Automation empowers sellers with Dynamics 365

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MVP Health Care uses Dynamics 365 to personalize member support

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Lufthansa improves data quality with Dynamics 365

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iQ Fuel transforms partner collaboration with Dynamics 365

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Team Rubicon serves communities during crisis with Dynamics 365

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VITAS Healthcare streamlines sales and access to care

Read the story

Webinars and podcasts

Sales strategies for a hybrid world, with Gerry Murray

Listen now

Series: Increase Agility in a Remote Sales Environment

Episode 1: Guide and Collaborate with Customers Remotely

Watch now

Series: Increase Agility in a Remote Sales Environment

Episode 3: Help Teams Adapt to the Rapidly Changing Business Environment

Watch now

Series: Help Your Teams Adapt to a Rapidly Changing Environment

Episode 1: Remote Selling Accelerated

Watch now

Series: How to Foster Customer Relationships at a Critical Time

Episode 2: Lead Your Sales Team Through a Crisis Today and in the Future

Watch now

Series: Turn Prospects into Engaged Customers

Episode 1: Nurture More Demand

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Series: Turn Prospects into Engaged Customers

Episode 2: Build Relationships at Scale

Watch now

Series: Turn Prospects into Engaged Customers

Episode 3: Personalize Buyer Experiences

Watch now

Training and certifications

Discover the business value of Dynamics 365 Sales

Get an overview of Dynamics 365 Sales Professional

Become a Certified Dynamics 365 Sales Functional Consultant

Try Dynamics 365 Sales

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1 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.