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Agility
Microsoft Dynamics 365

Agility without limits

Adapt and innovate with a hyperconnected business—give everyone the insights and freedom to thrive by connecting your data, processes, and teams with intelligent business applications.

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Announcing the Microsoft Digital Contact Center Platform—learn how this customer engagement solution can shape the future of your contact center.

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Learn the latest trends, best practices, and essential insights shaping customer experience (CX) today—and tomorrow—at the Microsoft Customer Experience Reimagined digital event on October 26.

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Solutions that fit you. Not the other way around.

Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.

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Turn customer insights into sales impact

  • Individualise selling at scale.
  • Accelerate revenue with AI.
  • Coach sellers with behavioural insights.
Learn more about Sales
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Bring your customers into focus

  • Own your customer relationship.
  • Create raving fans.
  • Engage in new ways.
Learn more about Marketing
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Reimagine the way you deliver customer service

  • Personalise service experiences.
  • Elevate employee effectiveness.
  • Optimise service operations.
Learn more about Service
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Build finance and business operation agility

  • Adapt faster to avoid disruptions.
  • Work smarter by driving efficiencies.
  • Drive better performance with automation.
Learn more about Finance
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Delight shoppers every time, everywhere

  • Make shopping experiences seamless.
  • Differentiate and automate with AI.
  • Be more agile to adapt quickly.
Learn more about Commerce
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Adapt and thrive with a digital supply chain

  • Maximise asset performance.
  • Transform manufacturing operations.
  • Meet growing digital commerce needs.
Learn more about Supply Chain

See how organisations are using Dynamics 365 to meet customer demands proactively

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Gaining predictive insights

GN Group, which develops audio and video collaboration solutions, moved to Dynamics 365 Finance and Supply Chain Management to gain actionable, AI-powered predictive insights into its operations and supply chain.

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Streamlining business operations

Columbia Sportswear moved to Microsoft Azure and Dynamics 365 to digitally transform its business and streamline operations, from IT datacenters to warehouse stock and point-of-sale checkout.

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Making an impact through insights

UNICEF used Dynamics 365 to uncover the insights it needed to further support the organisation’s critical mission around the world.

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Giving retail a reboot

Dr. Martens transformed their e-commerce systems with Dynamics 365 to help the company grow and expand into new global markets.

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Improving customer service

Toyota adopted Dynamics 365 Remote Assist and Guides to help technicians become more efficient and accurate with increasingly complicated services and repairs.

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Trusted by global businesses big and small

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Industry expert and analyst recognition

See why Microsoft and Dynamics 365 have been recognised for vision and leadership.

Forrester named Microsoft a Leader in the Sales Force Automation Solutions Wave.2

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Nucleus Research recognised Microsoft Dynamics 365 as a Leader in their ERP Technology Value Matrix.

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Get started with Dynamics 365

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1 GARTNER and Magic Quadrant are a registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises, 10 May 2021, John Van Decker | Greg Leiter | Robert Anderson
2 The Forrester Wave™: Sales Force Automation Solutions, Q2 2021, Kate Leggett, May 2021

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