Why you should try CDP software
Customers interact with your business in more ways than ever. Without a real-time, single view of the customer, it’s impossible to deliver the personalised experiences that customers demand. That’s why it’s vital to use a customer data platform (CDP) like Dynamics 365.
Get a free trial now of Dynamics 365 Customer Insights to:
- Turn prospects into high-value customers.
- Increase sales through personalised recommendations.
- Lower cost per conversion.
- Improve retention and loyalty.
Businesses often have data about customer interactions, but it’s scattered across many places or difficult to access. CDP software gathers this data and presents it in an easy-to-use platform that provides a 360-degree view of each customer.
With a comprehensive picture of who your customers are and what they want, you can anticipate their needs and make informed decisions faster. This also helps sales, marketing, and service teams provide the best experiences.
Not all CDP software has the same capabilities, though. Look for a CDP that can help you:
Personalise customer experiences. Use customer data to increase cross-selling and upselling by tailoring product recommendations to customer preferences.
Combine many data points. In addition to connecting behavioural, transactional, and demographic data, the best CDP software will also incorporate customer sentiment, brand affinity, interests, and survey responses in customer profiles.
Predict customer needs. Forecast customer lifetime value and churn through analysis and segmentation so you can identify both high-value and at-risk customers and respond quickly.
Use analytics to take action. CDP software should include out-of-the-box and custom interactive reports about website and mobile engagement so you can spot patterns, find obstacles, and improve the customer journey.
When you’re evaluating a customer data platform, make sure it’s easy to use and has the features you need. Look for features like multichannel analytics, prebuilt AI models, automated workflows, and most importantly, the ability to connect the CDP with your existing data and systems.
See firsthand how a customer data platform works with a free CDP trial
Try Dynamics 365 Customer Insights free for 30 days to get a deeper understanding of your customers and enable real-time decision making.