Anytime, anywhere access
Intuitive agent experience
Flexible, extensible platform
Insights and analytics
Personalise your service
Help customers solve issues on their own with easy to use self-service options. Earn customers for life by continuously improving the service experience with intuitive, easily updated knowledge base articles.
Empower your team
Speed onboarding and help avoid escalations by offering an intuitive agent experience. Get the right answers every time with knowledge-driven case management and ensure fast and accurate resolution with dynamic guidance.
Uncover insights by unifying your technology
Get a 360-degree view of each customer journey by unifying your data and technology. You’ll gain previously inaccessible insights to optimise performance and reduce costs. Plus, quickly adopt additional functionality as your needs grow.
Explore pre-built solutions on AppSource
Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 Customer Service Professional for your unique business process or industry needs.
Live chat and track conversations from visitors on your website within CRM for Dynamics 365.
Five9 Cloud Contact Center
Intelligent Cloud Contact Center for Microsoft Dynamics 365 and Microsoft Teams
Telephone Integration: Phone connected to Dynamics
Connect your phone to Dynamics 365 to get Click-2-Dial, Caller-recognition, Screen-Pops and more
CRM Starter Pack
CRM Add-on Combo for Basic Dynamics 365/CRM Functions.