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Dynamics 365 Customer Service Professional

Deliver seamless, world-class customer service experiences with a unified technology infrastructure.

Anytime, anywhere access

Intuitive agent experience

Guided outcomes

Flexible, extensible platform

Insights and analytics

Personalize your service

Help customers solve issues on their own with easy to use self-service options. Earn customers for life by continuously improving the service experience with intuitive, easily updated knowledge base articles.


Empower your team

Speed onboarding and help avoid escalations by offering an intuitive agent experience. Get the right answers every time with knowledge-driven case management and ensure fast and accurate resolution with dynamic guidance.


Uncover insights by unifying your technology

Get a 360-degree view of each customer journey by unifying your data and technology. You’ll gain previously inaccessible insights to optimize performance and reduce costs. Plus, quickly adopt additional functionality as your needs grow.

Pricing

Dynamics 365 Customer Service Professional

€42.20

Per user/month

Explore pre-built solutions on AppSource

Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 Customer Service Professional for your unique business process or industry needs.

PowerChat

By PowerObjects An HCL Company

Dynamics 365

Live chat and track conversations from visitors on your website within CRM for Dynamics 365.

Five9 Cloud Contact Center

By Five9

Dynamics 365

Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM

TelephoneIntegration: Phone connected to Dynamics

By mscrm-addons.com

Dynamics 365

Connect your phone to Dynamics 365 to get Click-2-Dial, Caller-recognition, Screen-Pops and more

CRM Starter Pack

By MTC

Dynamics 365

CRM Add-on Combo for Basic Dynamics 365/CRM Functions.

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