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Dynamics 365 Customer Service resources

Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.

Dynamics 365 Customer Service resources

Analyst reports and research studies

See what industry experts say about Customer Service

Microsoft named a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center 1

Microsoft Dynamics 365 deployed to streamline service delivery and save money for its clients

Discover the ROI that customers realise with Dynamics 365 Customer Service in the Forrester study.

Microsoft is the highest scorer in the Winners with Distinction  category.

E-books and reports

Get in-depth information about managing successful customer service organisations.

Download this e-book to learn how to deliver exceptional service in a rapidly changing business climate.

Read the e-book

In the midst of shifting business landscapes, learn how to create a resilient organisation.

Read the blog

Read this commissioned study by Forrester Consulting on the impact of emerging technology on digital experiences.

Read the study

Discover insights on the global state of customer service.

Read the report


See Customer Service in action.

Earn customers for life with Customer Service.

Improve customer satisfaction with service insights.

Deliver always-on service anytime, anywhere with Dynamics 365.

Case studies

Read about the success our customers achieved with Customer Service.

Openwork innovates wealth management and improves customer relationships with Dynamics 365.

Read the story

The Care Quality Commission drives high-quality health and social care in the most testing times with Dynamics 365.

Read the story

Online fashion retailer Venca sets trends in personalised, flexible customer service with Dynamics 365.

Read the story

Australian Red Cross rolls out self-isolator outreach platform in less than a week.

Read the story

Gauteng Provincial Government goes digital to spark proactive civic engagement.

Read the story

MVP Health Care uses Dynamics to personalise member support, promote healthy communities.

Read the story

ifolor delivers happy holidays to more customers by adopting Dynamics 365.

Read the story

Norwegian bank streamlines and personalises customer experiences with Dynamics 365.

Read the story


Hear experts share best practices for customer service leaders.

Earn customers for life with Microsoft Dynamics 365

Watch now

How customer service and mixed reality pave a road to the future of work

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Adapt to a rapidly changing environment

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How to foster customer relationships at a critical time

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Keep consumers connected with your business

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How to increase customer satisfaction with always-on service

Watch now


On-demand courses to support your implementation of Customer Service

Get started with Customer Service

Incorporate omnichannel into Customer Service

Manage cases with Customer Service

Try Dynamics 365 Customer Service

Take the next step.

1 Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.