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Optimize contact center operations with Microsoft Dynamics 365 for Customer Service

Learn how Singapore’s biggest transportation network operator doubled their productivity and delivers faster, friendlier service.

“We’re in unprecedented territory as no one else is doing what we’re doing as a service.”

Dr Daryl Kroschel, Director Clinical Operations, Home Hospital

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Improve onboarding and adoption

An intuitive, role-driven interface with immersive learning speeds onboarding. A visual interface with built-in intelligence helps even your newest agents be more effective.

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Optimize performance

Continuously improve processes using targeted analysis around each step of your service methodology. Use individual and team rewards to manage change and improve critical KPIs.

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Empower stakeholders

Deliver critical insights that drive results through personalized dashboards. Drill into details using natural language recognition capabilities and interactive data visualizations.

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