Dynamics 365 Customer Voice capabilities

Scale customer data collection with continuous data updates, branching, and emoticon responses to track your business’ performance and customer satisfaction.

Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and report and branding customisation.

Track your customer satisfaction through email, SMS, web, and mobile feedback collection.

Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.

Visualise insights in the customer profile dashboard to empower more effective responses and marketing.

Pinpoint the areas of improvement needed to drive increased customer satisfaction.

Continuously connect feedback with customer data in other Dynamics 365 applications, including Dynamics 365 Customer Insights, and Microsoft Power Platform—Power Automate, Power Apps, and Power BI.

Share survey data across your customer data platform (CDP) applications, such as Dynamics 365 Customer Service and Customer Insights.

Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.

Combine real-time survey responses and data from your CDP to easily identify actionable insights.

Set triggers within your business process to automatically alert you when customer satisfaction is decreasing.

Build better responses to customers based on built-in satisfaction metrics such as Net Promoter Score and follow-up actions.