Dynamics 365 Customer Voice capabilities

Scale customer, employee, or market data collection with continuous data updates, branching, and emoticon responses to track your business performance and customer satisfaction.

Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and branding customisation such as colours, images, and text formatting.

Track your customer satisfaction through email, text, web, QR code, and mobile feedback collection.

Decide when and where to send surveys in the customer journey through automation with Microsoft Power Platform (Power Apps and Power Automate).

Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.

Visualise insights in the customer profile dashboard, built on Power BI, to evaluate impact and perception.

Integrate feedback across your business applications (Dynamics 365 Customer Service, Sales, Marketing, Field Service, and Customer Insights) to align insights and decisions.

Ensure a complete understanding of customers in a true 360-degree view by using Customer Insights with Dynamics 365 Customer Voice.

Combine real-time survey responses with data from your customer data platform to proactively identify actionable insights.

Intelligently pinpoint and visualise the areas of improvement needed to drive effective engagement across touchpoints.

Set triggers within your business processes to automatically alert you and predict when customers need attention.

Improve customer experiences through real-time follow-up actions in customer journey orchestration within Dynamics 365 Marketing.