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Empower your organisation to quickly collect and understand omnichannel feedback at scale to build better customer experiences.
Scale customer data collection with continuous data updates, branching, and emoticon responses to track your business’s performance and customer satisfaction.
Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and branding customisation such as colours, images, and text formatting.
Track your customer satisfaction through email, SMS, web, QR code, and mobile feedback collection.
Create and track the metrics critical to your business, such as Net Promoter Score, customer satisfaction score, and satisfaction over time.
Visualise insights in the customer profile dashboard to empower more effective responses and marketing.
Pinpoint the areas of improvement needed to drive increased customer satisfaction.
Continuously connect feedback with customer data in other Dynamics 365 applications, including Dynamics 365 Customer Insights, and Microsoft Power Platform—Power Automate, Power Apps, and Power BI.
Share survey data across your customer data platform (CDP) applications, such as Dynamics 365 Customer Service and Customer Insights.
Ensure a complete understanding of customers in a unified profile view by using Customer Insights with Dynamics 365 Customer Voice.
Combine real-time survey responses and data from your customer data platform to proactively identify actionable insights.
Set triggers within your business process to automatically alert you and predict when customer satisfaction is decreasing.
Improve customer experiences through real-time follow-up actions in customer journey orchestration.
Build lifelong loyalty with customised survey authoring and drive a customer-centric culture with simplified data analysis.
Use Dynamics 365 Customer Voice surveys and follow-up actions for real-time customer journey orchestration.
Build 360-degree customer views to make better decisions on when to engage with the customer.
Learn how a strong foundation for your programme can improve customer experiences and deliver better business outcomes.
Build trust with customers and employees by keeping survey responses anonymous while capturing rich insights and maintaining a competitive advantage.
Engage customers instantly and effectively with visualised insights and automatic triggers to accelerate time to response.
"With Dynamics 365 Customer Voice, we’re exceeding expectations with customer service and driving trust in our brand.”
Jim DillonDirector of Order Fulfillment,Panduit
"Using Dynamics 365 Customer Voice we were able to rapidly build a solution to survey our 84,000 team members in the early stages of COVID-19.”
Trever WhiteGM and Divisional Information Officer,Toyota North America
“By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share programme information in near-real time with our funders.”
Dr. Fatima AdamuNational Programme Manager, Women for Health,DAI
Prebuilt solutions and consulting from Microsoft partners
Contact a Dynamics 365 sales representative or Microsoft partner to:
See a live demo.
Set up a free trial.
Get answers and expert guidance.
Start transforming your business processes.
Microsoft employees — visit the Demos page to show your customers the exciting features available in Microsoft Dynamics 365. If you'd like more information or additional options, contact us for support.
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Collect and analyse real-time feedback to better understand and engage your customers. In this trial, you’ll learn how to:
Listen to your customers where they are.
Connect data across your organisation to maximise insights for deeper connections.
Proactively engage to build customer relationships.
No credit card required or software to install.
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