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Resolve service issues the first time, every time

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource to the right place at the right time—with all the tools to succeed the first time.

Deliver proactive service

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

Intelligently schedule resources

Deliver exceptional onsite customer experiences while optimising resources and costs by dispatching technicians when and where they’re needed most.

Ensure a first-time fix

Build customer trust and loyalty by giving technicians the right tools and the information they need to resolve problems the first time.

Customers are transforming with Dynamics 365 Field Service


Dynamics 365 Field Service

Optimise resource scheduling, enable field technicians, and deliver on customer expectations with core field service capabilities.

per user/month

Dynamics 365 Remote Assist

Empower technicians to collaborate more efficiently by working together from different locations with Remote Assist on HoloLens, Android, or iOS devices.

per user/month

Field Service resources

Gartner Magic Quadrant for Field Service Management

See why Microsoft has been recognised as a Leader in the 2020 Magic Quadrant for Field Service Management and what that means for your IoT efforts.

Five Ways to Know if Connected Field Service is Right for Your Business

Use this guide to find out if it’s time to upgrade your field service solution.

Nine Ways to Make Your Field Service Organisation a Profit Centre

Learn the importance of focusing on the customer experience, using insights from customer data, and more.

Remote Service: Modernise Your Operations with Mixed Reality

Learn how blending the physical and digital worlds helps field service workers troubleshoot and solve problems faster and more accurately.

Gartner does not endorse any supplier, product, or service depicted in its research publications and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Screenshot showing Field Service Capabilities