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Dynamics 365 Field Service

Resolve customer issues the first time, every time

Deliver proactive service

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

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Optimise scheduling with AI

Deliver exceptional onsite customer experiences while optimising resources and costs by dispatching technicians when and where they’re needed most.

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Ensure a first-time fix resolution

Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.

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Digitally transform with Dynamics 365

Liberty Travel

Siemens Smart Infrastructure reimagines service

Learn how the company addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings, and industries.


Deliver differentiated service engagements

Provide access to the right information at the right time

Increase first-time fix rates and technician productivity with:

  • Smart route planning.
  • Internet of Things (IoT) integration.
  • Remote expert collaboration using mixed reality.

Watch a demo

Maximise technician utilisation and minimise travel time

Help dispatchers achieve business objectives with:

  • Embedded optimisation within the schedule board.
  • Schedules to meet service-level agreements (SLAs).
  • Predictive travel time and work duration.

Track and manage assets to reduce downtime

Define attributes that characterise different assets with:

  • Ability to pinpoint asset locations and hierarchy.
  • Geofencing capabilities.
  • Monitor asset properties over time.

Recognized as a Leader

Microsoft is named a Leader in the August 2021 Gartner® Magic Quadrant™ for Field Service Management.

Take the next step

Gartner Magic Quadrant for Field Service Management, 31 August 2021, Jim Robinson and Naved Rashid.

GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product, or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.