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Dynamics 365 Marketing

Elevate customer experiences

Orchestrate personalised journeys across all touchpoints to strengthen relationships and earn loyalty.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

Personalise customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.

Real-time customer journey orchestration capabilities now available*

Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.

*Some capabilities are available only in select regions. See the release plan for more information.

Read real customer stories

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HP delivers personalised customer service

HP builds lifetime loyalty while reducing support call times and lowering operational costs by keeping the customer experience positive.

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Campari raises the bar for customers

Campari reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.

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UNICEF Netherlands earns more supporters

Global nonprofit UNICEF Netherlands personalises campaigns at scale to engage donors and save children.

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Northrop & Johnson cruises into smarter marketing

Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.

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Team Rubicon aids communities in crisis

The volunteer-led nonprofit Team Rubicon used Dynamics 365 to engage volunteers and rapidly respond to COVID-19.

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Mercer-MacKay gains new customers and record sales

Mercer-MacKay Digital Storytelling uses Dynamics 365 to help technology companies effectively tell their own stories.

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

  • Assisted by AI
  • Easy for business users
  • Real-time customer-led journeys
  • B2C and B2B marketing
  • Physical and digital channels
End-to-end experiences
  • Dynamic, easy-to-use content editor
  • Experimentation and optimisation
  • AI-recommended channels
Assisted by AI
  • Natural-language segments and journeys
  • Easily defined journey triggers
  • Engaging events with Microsoft Teams
Easy for business users

Watch Marketing videos

See how to elevate customer experiences.

Image of children Orchestrate personalised customer journeys

Orchestrate personalised customer journeys.

Image of event attendees into loyal customers screenshot

Turn event attendees into loyal customers.

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Deliver relevant content in the right channel.

Image of a lady Personalising customer experiences with AI and analytics

Personalise customer experiences with AI and analytics.

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Get started with Dynamics 365 Marketing

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