Explore Dynamics 365 Guides capabilities
Help employees learn and execute complex tasks with step-by-step holographic instructions right where the work happens.
- Accelerate learning and performance
- Use data-driven insights to reduce employee skill gaps
- Adapt to your work in real-time
Accelerate learning and performance
Enhance learning and standardise processes with step-by-step instructions that show employees how to use their tools and parts in real work situations.
Use data-driven insights to reduce employee skill gaps
Quickly deploy skill-building initiatives that target specific gaps identified in Guides’ usage reports, and create consistency across teams.
Adapt to your work in real-time
Create decision trees within your guides to adapt employees’ work based on any context.
- Get step-by-step holographic instructions
- Cover more scenarios in one guide
- Surface urgent information quickly
- Maximise hands-free time
- Move through guides using spatial triggers
Get step-by-step holographic instructions
Guide employees through procedures, whether it’s their first time or a recurring task, by using holographic step-by-step instructions where the work is done.
Cover more scenarios in one guide
Use branching logic to support multiple outcomes for a single step.
Surface urgent information quickly
Use Guides to provide warnings and cautions to your users with needed details in view as they work.
Maximise hands-free time
Increase efficiency and flexibility with improved voice commands that allow more hands-free time.
Move through guides using spatial triggers
Use spatial triggers to automatically move to the next step.
- Create guides with no coding required
- Simple 2D and 3D creation
- Immersive testing
Create guides with no coding required
Create step-by-step directions for training or day-to-day processes easily, with no programming or 3D skills necessary.
Simple 2D and 3D creation
Use your PC and the HoloLens app to easily place 2D and 3D content in the real-world environment, showing users how and where to complete tasks.
Test the flow of your guides in the physical space with HoloLens 2 to improve steps and instructions.
- Improve productivity with Guides and Power Apps
- Assign guides to technicians using Dynamics 365 Field Service
- Assign guides to work orders within Dynamics 365 Supply Chain Management
Improve productivity with Guides and Power Apps
Incorporate guides with existing workflows using powerful services like Microsoft Power Apps and Power Automate to view and save data.
Assign guides to technicians using Dynamics 365 Field Service
Extend the capabilities of Guides when work orders are assigned to technicians with Field Service. The dedicated Field Service tab in the HoloLens application launches any assigned guide.
Assign guides to work orders within Dynamics 365 Supply Chain Management
Provide employees with mixed-reality instructions to guide them through service and maintenance from within Asset Management.
- Use Guides to get process insights over time
- Use Microsoft Power BI to share knowledge
- Use data to improve workforce efficiency
- Maximise training effectiveness
Use Guides to get process insights over time
Gain data-driven insights through Guides to improve training effectiveness and ongoing work.
Use Microsoft Power BI to share knowledge
Share your Guides analytics within your organisation using the Power BI service.
Use data to improve workforce efficiency
Pull employee performance data into real-time Power BI dashboards, making it easier to improve processes and identify where instruction is needed.
Maximise training effectiveness
Use photos, videos, and 3D models to personalise training and turn institutional knowledge into a repeatable, interactive, learning tool.
The Dynamics 365 Guides ecosystem
"With Guides, every single device in the healthcare system would eventually be accompanied with a tutorial...in the cloud. This is how we used Guides here at Sheba."
Professor Amitai Ziv, MSR Founder/Director, Sheba Medical Center
"Since Guides is built on a common platform within Microsoft, we see the ability to leverage electronic work instructions, data from head-cam systems, and integration into our parts manual."
Rob Branson, Senior Director, Global Technologies, PACCAR
"If you have a task to do, put on the HoloLens, and do the task with Guides. No questions asked, everything always goes well--It always works as you need it to. All the new information for the task is available and provided to everyone. As simple as that."
JF, Operator, Kruger
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