Solve problems faster in context with Dynamics 365 Remote Assist
Empower technicians to solve problems faster with mixed reality
Modernize field service
Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Remote Assist on Microsoft HoloLens. With modern tools like mixed reality video calling, annotations, and file sharing, technicians and remote experts can work together to solve problems in context.3
Solve problems in minutes, not days
Troubleshoot complex problems faster, the first time. Enable experts to assist technicians remotely, so you can save time, reduce travel costs, and improve operational efficiency.
Connect with the best of Microsoft
With deep connections to Microsoft Teams, Azure Active Directory, OneDrive, Dynamics 365 for Field Service, and PowerBI, Remote Assist integrates seamlessly with your existing Microsoft applications, so technicians can view assignments, call experts, and access work order data2 – all in one secure solution.
1 3 Dynamics 365 Remote Assist requires Microsoft HoloLens. To make or receive calls through Remote Assist, a free or paid license of Microsoft Teams is required with a Windows 10 PC, iOS, or Android device. No additional Dynamics 365 licenses are required. Certain features have additional hardware and software requirements. See complete list of technical requirements at docs.microsoft.com.
2 To view Dynamics 365 work orders in Remote Assist, users must have a valid Dynamics 365 Field Service license. To view Power BI dashboards linked to Dynamics 365 work orders in Remote Assist, users must have a valid Power BI license.