Dynamics 365 Remote Assist
Work together from anywhere
Bring critical information into view
Use information from Dynamics 365 Field Service, or capture asset information and use it with Microsoft Power Platform or other enterprise applications.
Inspect the site without being on location
Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.
Customers are transforming operations
Using mixed reality to fight COVID-19
Imperial College Healthcare NHS doctors are using Dynamics 365 Remote Assist on HoloLens to collaborate in real time with colleagues and experts around the world.
Offering next-generation service
Andritz uses Dynamics 365 Remote Assist and HoloLens 2 to provide hands-on customer assistance remotely.
Delivering better customer service
Renault optimises training for its technicians with HoloLens 2 and Dynamics 365 Remote Assist
Related applications and features
Manage work orders and more
Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking and post call info to the associated work order's timeline.
Learn more
Reduce machine downtime
Perform maintenance requests in Dynamics 365 Supply Chain Management with the help of remote experts to minimise costly machine downtime.
Learn more
Gain visibility with call analytics
View your organisation’s operational dashboard in Dynamics 365 Remote Assist on desktop or mobile devices.
The Total Economic ImpactTM of Dynamics 365 Remote Assist
Read this commissioned study, conducted by Forrester Consulting on behalf of Microsoft, to learn how deploying Dynamics 365 Remote Assist delivered a substantial ROI.