Dynamics 365 Remote Assist
Work together from anywhere
Bring critical information into view
Take advantage of information from Dynamics 365 Field Service or capture asset information and integrate it with Microsoft Power Platform or other enterprise applications.
Walk the site without being on location
Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.
Customers are transforming business operations with Microsoft Dynamics 365 Remote Assist
Helping customers fight COVID-19
Imperial College Healthcare NHS doctors are using Dynamics 365 Remote Assist on HoloLens to collaborate in real time with colleagues and experts around the world.
Transforming technician support
Mercedes-Benz is improving service technician efficiency, reducing problem resolution times, and lowering the cost and environmental impact of travel.
Helping customers ensure food safety
Ecolab is transforming business processes to better serve its customers and employees in the face of emerging challenges.
Enhancing maintenance processes and on-the-job learning with mixed reality
Saint-Gobain deploys scarce expertise around the globe, shares best practices, and standardises maintenance—with no travel required.
Reducing environmental impact with mixed reality
L’Oréal is taking advantage of mixed reality to avoid unnecessary travel and minimise their carbon footprint in line with their sustainability goals
Related applications, add-ins, and features
Manage work orders and more
Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking and post call info to the associated work order's timeline.
Learn more
Visualise asset information
Capture photos and videos of assets to track their condition over time and view asset data from Dynamics 365 Remote Assist for validation.
Learn more
Gain visibility with call analytics
View your organisation’s operational dashboard in Dynamics 365 Remote Assist on desktop or mobile devices.
The Total Economic ImpactTM of Dynamics 365 Remote Assist
Read this commissioned study conducted by Forrester Consulting on behalf of Microsoft to learn how organisations can Realise a substantial ROI by deploying Dynamics 365 Remote Assist.
Take the next step
How can we help?
Contact a Dynamics 365 sales representative or Microsoft partner to:
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See a live demo.
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Get answers and expert guidance.
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Start transforming your business processes.
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